Dutch speaking CRM executive to a leading iGaming company in London

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Dutch-speaking CRM Executive to join their dynamic team in London. In this exciting role, you will be responsible for crafting and executing innovative CRM campaigns that engage and excite customers across sports, casino, and poker. Your creativity will shine as you write compelling copy in both Dutch and English, design captivating banners, and collaborate with cross-functional teams to enhance customer satisfaction. If you are passionate about the online gaming industry and have a knack for analytics and creative thinking, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in a CRM role with a focus on promotions.
• Strong understanding of CRM tools and promotional mechanics.

Responsibilities

• Propose and execute CRM campaigns targeting the Dutch market.
• Create landing pages, banners, and promotional content.

Skills

Analytical Skills

Creative Thinking

CRM Promotions Understanding

Copywriting in Dutch and English

Process Improvement

Education

Bachelor in Marketing

Master in Business Management

Tools

Optimove

ExactTarget

Salesforce

Job description

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Dutch speaking CRM executive to a leading iGaming company in London, London

Client: Nordic Jobs Worldwide

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f1fbbc8f3d4a

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Job Description

Do you have a passion for Sport or Casino and would like to take the next step in your career?

Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

The role in a nutshell:

In this role, you’ll be responsible for proposing and executing the CRM campaigns our brands for the Dutch market. You’ll be writing copy, creating images, building landing pages, creating target groups and sending communications to hundreds of thousands of customers about Sports, Casino and Poker every single week.

What you'll be doing:

• Responsible for proposing CRM & promotional activities. Ideation and creative thinking required as promotions and campaigns must increase customer satisfaction and engagement
• Writes copy in Dutch and English for our communications, banners and landing pages for our Sports, Casino, Poker and general communications
• Create images in our image/banner creation tools such as Kitroom, Bannerflow and Spirable
• Whenever required, brief and align with our MarCom teams for image requirements
• Set up promotions in our internal tools such as EDS, PAT and Backoffice
• Create landing pages, banners, pop ups and emails/sms/push notifications
• Writes T&Cs (based on templates) for our promotions
• Translates copy for Acquisition, CRM Cycles and other stakeholders
• Ensures CS queries get handled within a timely manner for the best customer experience
• Makes process improvements to drive greater efficiency. Ensures SLAs are adhered to
• Cross functional team collaboration and stakeholder management (e.g., work closely with trading, BI & analytics, VIP, creative teams, etc.)

Occasional:

• Report on KPI performance in the Netherlands

What you need from you:

• Strong analytical skills and process orientation
• Educational (Bachelor or Master) in Marketing or Business Management
• Deep understanding of CRM promotions and tool mechanics, creative thinking to generate concepts, and analytical thinking to assess and optimise activities to drive commercial impact
• Dutch at native speaker level and a good understanding of Dutch culture
• Strong written and spoken English skills
• At least 1-year experience in a CRM role
• Experience working with Optimove, ExactTarget, Salesforce or similar CRM tools
• Experience within the online gaming industry

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, the Netherlands, Belgium, Italy, Spain, and many more with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream jobs with our partners in over 28 different countries.