CRM Manager: Lifecycle & Insights for B2B Growth

Rexel France; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Gainshare bonus scheme

33 days annual leave

Private Medical Insurance

Staff discounts

Job summary

Rexel France is seeking a CRM Manager in Birmingham to own and optimize the customer lifecycle across our trade customer base. In this critical role, you will lever data, insights, and automation to enhance customer experiences and drive growth. Ideal candidates will have strong B2B experience and proven skills in CRM and automation platforms, capable of translating customer insights into measurable impact. Enjoy benefits like a gainshare bonus scheme, extensive annual leave, and opportunities for personal development.

Qualifications

• Strong experience in B2B or trade environments.
• Proficient in using data and insight to drive growth.
• Experience with CRM and automation platforms, customer segmentation, and personalized lifecycle activity.

Responsibilities

• Own and optimise the end-to-end customer lifecycle.
• Shift CRM to a commercially driven, insight-led function.
• Work with sales and technical teams to drive measurable commercial impact.

Skills

Collaboration

Accountability

Customer Focus

Curious

Optimises Work Processes

Job description

Rexel France is seeking a CRM Manager in Birmingham to own and optimize the customer lifecycle across our trade customer base. In this critical role, you will lever data, insights, and automation to enhance customer experiences and drive growth. Ideal candidates will have strong B2B experience and proven skills in CRM and automation platforms, capable of translating customer insights into measurable impact. Enjoy benefits like a gainshare bonus scheme, extensive annual leave, and opportunities for personal development.