CRM Manager - Legal Sector

JR United Kingdom; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading law firm in London is seeking a CRM Manager to oversee their CRM and e-marketing systems. The ideal candidate will have experience in CRM, particularly in legal or similar sectors, and the ability to lead projects effectively. This hybrid position is integral to the Business Development & Marketing team, ensuring systems deliver optimum performance and provide valuable insights.

Qualifications

• Experience in CRM roles, preferably in law, accountancy, or related sectors.
• Deep understanding of CRM systems with Interaction preferred.
• Ability to lead projects successfully.

Responsibilities

• Manage the firm’s CRM and e-marketing system.
• Lead and guide team members for best-in-class CRM support.
• Act as the CRM champion, ensuring effective system use.

Skills

CRM management

Project leadership

Stakeholder navigation

Data analysis for marketing

Tools

CRM systems

Interaction

Job description

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Talent Frame are pleased to be working with a leading law firm on a CRM Manager role. The position is based in London and hybrid working.

This role is part of the wider Business Development & Marketing team.

Responsibilities:

Be responsible for the day to day management of the firm’s CRM and e-marketing system.

Take a hands on approach to leading and guiding other team members to ensure best-in-class CRM support to the wider BD and Marketing function.

Act as the CRM champion, ensuring the system is used accurately by the wider business and they understand the value of accurate and full information.

Work with wider teams to ensure CRM systems and processes are able to deliver on requirements and advise on any gaps that may effect performance.

Experience Required:

Experience of working in CRM role within a law firm (will also consider accountancy, commercial property and management consulting sectors)

Deep understanding of CRM systems, with Interaction experience being a plus

Able to lead projects

Track record of using systems and data to support successful BD and marketing activities.

Ability to navigate a partnership stakeholder environment

If we receive a high number of applications, we may need to close earlier than advertised so get your application in quickly! Regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.