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A leading company in the hospitality sector is seeking a CRM Manager to enhance customer communications and optimize CRM projects. This role offers a blend of technical and creative responsibilities, focusing on delivering personalized customer experiences through innovative CRM strategies. With a competitive salary and benefits, this position is ideal for a mid-senior level professional looking to grow in a collaborative environment.
This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Job Title: CRM Manager
Location: London, Holborn (Hybrid)
Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.
The CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.
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