Enable job alerts via email!

CRM Manager

3Search

London

Hybrid

GBP 45,000 - 65,000

Full time

18 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading company in the hospitality sector is seeking a CRM Manager to enhance customer communications and optimize CRM projects. This role offers a blend of technical and creative responsibilities, focusing on delivering personalized customer experiences through innovative CRM strategies. With a competitive salary and benefits, this position is ideal for a mid-senior level professional looking to grow in a collaborative environment.

Benefits

10% annual bonus
People’s Pension from day one
Bupa – single medical cover
Life insurance – 3x annual salary
Critical illness cover – £40,000
25 days annual leave, increasing by 1 day each service anniversary
Discretionary bonus – up to 10%
Discounted products
Clear development path in a growing CRM function
Collaborative culture in a central London office

Qualifications

  • Hands-on experience with CRM tools like Klaviyo and Salesforce.
  • Strong project management skills with a technical mindset.
  • Experience with email lifecycle campaigns and segmentation.

Responsibilities

  • Transform customer communications and optimize delivery.
  • Deliver multi-channel lifecycle campaigns.
  • Work closely with developers and creative teams.

Skills

Project Management
Data Analysis
CRM Tools
API Integrations

Tools

Klaviyo
Salesforce

Job description

This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 3Search

Senior Consultant specialised in CRM, Marketing Automation, Email, Retention & Loyalty professionals

Job Title: CRM Manager

Location: London, Holborn (Hybrid)

Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.

The CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.

  • Hands-on experience with CRM tools like Klaviyo and Salesforce
  • Strong project management skills with a technical mindset - API Integrations
  • Ability to work with developers and manage integrations
  • Experience with email lifecycle campaigns and segmentation
  • Confident using data to drive campaign performance
  • 10% annual bonus on top of base salary
  • People’s Pension from day one – 3% employer / 5% employee contribution
  • Bupa – single medical cover
  • Life insurance – 3x annual salary
  • Critical illness cover – £40,000
  • 25 days annual leave, increasing by 1 day each service anniversary (up to 30 days)
  • Discretionary bonus – up to 10%
  • Discounted products
  • Clear development path in a growing CRM function
  • Work with modern CRM tools and forward-thinking teams
  • Central London office near Holborn with a collaborative culture
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Marketing
  • Industries: Hotels, Motels, and Hospitality

Referrals increase your chances of interviewing at 3Search by 2x

Get notified about new Customer Relationship Management Manager jobs in London Area, United Kingdom.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Dynamics 365 CE Managed Services Lead

JR United Kingdom

London

Remote

GBP 60.000 - 80.000

4 days ago
Be an early applicant

Email and CRM Manager- German Speaking

TN United Kingdom

Remote

GBP 40.000 - 70.000

6 days ago
Be an early applicant

IT Project Manager | Remote | 70,000 Per Year

School Result

London

Remote

GBP 59.000 - 70.000

6 days ago
Be an early applicant

Ecommerce and CRM Manager - Beauty

TN United Kingdom

London

Hybrid

GBP 59.000 - 70.000

6 days ago
Be an early applicant

Information Technology Project Manager

JR United Kingdom

Hemel Hempstead

Remote

GBP 60.000 - 65.000

2 days ago
Be an early applicant

CRM Manager

Gumtree & Motors

Greater London

Remote

GBP 40.000 - 70.000

30+ days ago

Senior CRM Manager

Gumtree & Motors

Greater London

Remote

GBP 40.000 - 80.000

30+ days ago

Product Manager / Project Manager – CRM & Client Portal Build

JR United Kingdom

Watford

On-site

GBP 60.000 - 80.000

Yesterday
Be an early applicant

Product Manager / Project Manager – CRM & Client Portal Build

JR United Kingdom

Woking

On-site

GBP 60.000 - 80.000

Yesterday
Be an early applicant