CRM Manager

3Search; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the hospitality sector is seeking a CRM Manager to enhance customer communications and optimize CRM projects. This role offers a blend of technical and creative responsibilities, focusing on delivering personalized customer experiences through innovative CRM strategies. With a competitive salary and benefits, this position is ideal for a mid-senior level professional looking to grow in a collaborative environment.

Benefits

10% annual bonus

People’s Pension from day one

Bupa – single medical cover

Life insurance – 3x annual salary

Critical illness cover – £40,000

25 days annual leave, increasing by 1 day each service anniversary

Discretionary bonus – up to 10%

Discounted products

Clear development path in a growing CRM function

Collaborative culture in a central London office

Qualifications

• Hands-on experience with CRM tools like Klaviyo and Salesforce.
• Strong project management skills with a technical mindset.
• Experience with email lifecycle campaigns and segmentation.

Responsibilities

• Transform customer communications and optimize delivery.
• Deliver multi-channel lifecycle campaigns.
• Work closely with developers and creative teams.

Skills

Project Management

Data Analysis

CRM Tools

API Integrations

Tools

Klaviyo

Salesforce

Job description

This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from 3Search

Senior Consultant specialised in CRM, Marketing Automation, Email, Retention & Loyalty professionals

Job Title: CRM Manager

Location: London, Holborn (Hybrid)

Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.

The CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.

• Hands-on experience with CRM tools like Klaviyo and Salesforce
• Strong project management skills with a technical mindset - API Integrations
• Ability to work with developers and manage integrations
• Experience with email lifecycle campaigns and segmentation
• Confident using data to drive campaign performance
• 10% annual bonus on top of base salary
• People’s Pension from day one – 3% employer / 5% employee contribution
• Bupa – single medical cover
• Life insurance – 3x annual salary
• Critical illness cover – £40,000
• 25 days annual leave, increasing by 1 day each service anniversary (up to 30 days)
• Discretionary bonus – up to 10%
• Discounted products
• Clear development path in a growing CRM function
• Work with modern CRM tools and forward-thinking teams
• Central London office near Holborn with a collaborative culture

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing
• Industries: Hotels, Motels, and Hospitality

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