CRM Manager (Dynamics) for Student Recruitment

Corehr; Sheffield; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

LGPS pension scheme

USS option for opt-out

Job summary

Sheffield Hallam University is seeking a CRM Specialist to join the Student Recruitment Marketing team. You will manage the development of complex, dynamic customer journeys in Microsoft Dynamics to power personalised, targeted marketing activities, and troubleshoot the CRM system.

You will work with the CRM Data and Insights Manager to maintain high data quality and GDPR compliance, providing guidance across recruitment, marketing and IT.

Qualifications

• Extensive CRM experience, preferably Microsoft Dynamics in student recruitment.
• Pro-active approach to using and developing new systems and software.
• Exceptional communicator and collaborator with the ability to build relationships across functions.
• Experience navigating complex regulatory environments with strong GDPR knowledge.

Responsibilities

• Manage development of complex customer journeys in Dynamics for personalised campaigns.
• Troubleshoot CRM issues and software development for the CRM system.
• Ensure high data quality and GDPR compliance across CRM data.
• Collaborate with Student Recruitment, Marketing and Digital Technology Services to optimise campaigns.

Skills

CRM experience

Microsoft Dynamics

GDPR knowledge

Stakeholder communication

Higher Ed experience

Tools

Data extraction tools

Job description

Sheffield Hallam University is seeking a CRM Specialist to join the Student Recruitment Marketing team. You will manage the development of complex, dynamic customer journeys in Microsoft Dynamics to power personalised, targeted marketing activities, and troubleshoot the CRM system.

You will work with the CRM Data and Insights Manager to maintain high data quality and GDPR compliance, providing guidance across recruitment, marketing and IT.