CRM Manager

TalentPool; England; Hybrid; GBP 45,000 - 65,000; Part time

Benefits offered by this job

Flexible working

Creative and innovative environment

Great perks

Job summary

A renowned recruitment agency is seeking a CRM Manager to lead e-commerce marketing efforts. This role involves managing and optimising campaigns through platforms like Klaviyo, collaborating with various teams, and analysing performance data. The ideal candidate has a solid background in e-commerce or retail marketing and a proven track record in CRM. This position offers a hybrid working model, allowing for flexibility in a dynamic work environment.

Qualifications

• Solid background in e-commerce or retail marketing, with hands-on CRM experience.
• Proven success in delivering results-driven, customer-focused campaigns.
• Experience with ESPs like Klaviyo, plus a good grasp of Shopify and social ad platforms.
• Strong collaboration and communication skills.

Responsibilities

• Manage and optimise CRM campaigns through platforms such as Klaviyo.
• Collaborate with content, social and creative teams to deliver impactful campaigns.
• Analyse results, report performance, and use insights to shape future strategy.
• Collaborate with content, social and creative teams to deliver impactful campaigns that drive engagement and revenue.
• Analyse results, report performance, and use insights to shape future strategy.
• Stay ahead of the curve – spotting new trends in retention, loyalty, and community engagement.

Skills

E-commerce marketing

CRM management

Collaboration

Data analysis

Communication

Tools

Klaviyo

Shopify

Social ad platforms

Job description

TalentPool Northamptonshire, England, United Kingdom

CRM Manager

TalentPool Northamptonshire, England, United Kingdom

This range is provided by TalentPool. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from TalentPool

Specialist in Marketing and Digital Recruitment within Business to Consumer (B2C)/FMCG

Location: Hybrid/Northamptonshire, 2 days a week.

Working for a well-known sporting brand, you will be joining on a 12-month maternity cover.

E-Commerce CRM & Campaign Manager, you will take ownership of all CRM and campaign activity across our growing online store. You’ll be the driving force behind engaging, data‑led campaigns that turn customers into loyal fans.

What you’ll be doing:

• Manage and optimise CRM campaigns (email, SMS and more) through platforms such as Klaviyo.
• Segment audiences and create personalised, high‑performing communications that convert.
• Own the e‑commerce marketing calendar and lead campaign planning across product, brand, and trading teams.
• Collaborate with content, social and creative teams to deliver impactful campaigns that drive engagement and revenue.
• Analyse results, report performance, and use insights to shape future strategy.
• Stay ahead of the curve – spotting new trends in retention, loyalty, and community engagement.

What you’ll bring:

• A solid background in e‑commerce or retail marketing, with hands‑on CRM experience.
• Proven success in delivering results‑driven, customer‑focused campaigns.
• Experience with ESPs like Klaviyo, plus a good grasp of Shopify and social ad platforms.
• A balance of creativity and commercial thinking – you know what makes customers click.
• Strong collaboration and communication skills.

Bonus points if you’ve worked in fashion, lifestyle or sports brands, or have HTML/email coding experience.

Why you’ll love it

You’ll join a passionate, forward‑thinking team in an environment that values creativity, ownership and innovation. Expect flexible working, great perks, and a workplace that champions well‑being, growth, and sustainability.

Seniority level: Mid‑Senior; Employment type: Contract; Job function: Marketing; Industries: Retail and Sports Teams and Clubs.