CRM Manager

Lloyds Bank plc; Birmingham; Hybrid; GBP 49,000 - 54,000; Full time

Benefits offered by this job

Hybrid working

Generous pension up to 15%

Annual bonus

Share schemes

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is hiring a CRM Manager for hybrid UK roles across multiple offices. You will design, deliver and optimise lifecycle campaigns across email, push, in-app and SMS, driving engagement and customer lifetime value.

The role collaborates with Growth, Product and Data teams and requires strong data-driven marketing skills. Hybrid working with regular office presence, strong stakeholder management and experience with cross-functional teams is essential.

Qualifications

• Proven experience in CRM, lifecycle or retention marketing.
• Delivery of multi-channel CRM campaigns across email, push, in-app and SMS.
• Strong understanding of customer segmentation and lifecycle marketing.

Responsibilities

• Design, deliver and optimise CRM campaigns to drive engagement and retention.
• Own onboarding, activation and retention journeys across UK/EEA markets.
• Oversee campaign execution, QA and continuous testing to improve performance.
• Advise stakeholders on best practices and emerging trends in lifecycle marketing.

Skills

CRM marketing

Lifecycle campaigns

Multi-channel

Data analytics

Stakeholder management

Tools

Braze

Iterable

Salesforce Marketing Cloud

Job description

**End Date**Sunday 18 October 2026**Salary Range**£48,987 - £54,430**Flexible Working Options**Hybrid Working**Job Description Summary**.**Job Description****JOB TITLE:** CRM Manager**SALARY:** £48,987 - £54,430**LOCATION:** Belfast, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, London, Manchester**HOURS:** Full-Time**WORKING PATTERN:** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.**What you'll be doing...**As a CRM Manager, you will play a critical role in designing, delivering and optimising CRM campaigns that drive customer engagement, retention and lifetime value across UK and EEA markets. Working closely with Growth, Product and Data teams, you will own the end-to-end delivery of multi-channel lifecycle campaigns across email, push, in-app messaging and SMS. You'll manage onboarding, activation and retention journeys, leverage data and customer insights to deliver personalised experiences, oversee campaign execution and quality assurance, and continuously test, learn and optimise initiatives to improve customer engagement and retention. You will also act as a CRM subject matter expert, advising stakeholders on best practice and emerging trends in lifecycle and retention marketing.If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it* Proven experience in CRM, lifecycle marketing or retention marketing roles* Experience delivering multi-channel CRM campaigns across email, push notifications, in-app messaging and SMS* Strong understanding of customer segmentation, lifecycle marketing and retention strategies* Experience building and optimising automated customer journeys* Data-driven approach with the ability to translate insights into actionable campaign improvements* Experience analysing campaign performance and customer engagement metrics* Knowledge of GDPR and CRM communication regulations across the UK and EEA* Strong stakeholder management, communication and project management skills* Experience working cross-functionally with Growth, Product and Data teams**And it would be great if you had any of the following...*** Experience within fintech, financial services or consumer technology organisations* Hands-on experience with Braze* Hands-on experience with Iterable* Hands-on experience with Salesforce Marketing Cloud* Experience with personalisation and dynamic content strategies* Experience scaling CRM operations within a high-growth environment* Knowledge of emerging trends and best practices in lifecycle and retention marketing**This is a place for you...**Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.**We also offer a wide-ranging benefits package, which includes...*** A generous pension contribution of up to 15%* An annual bonus award, subject to Group performance* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days' holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.