CRM Lead

NMS Recruit Ltd t/a Russell Taylor Group; Capenhurst; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

NMS Recruit Ltd t/a Russell Taylor Group is seeking a CRM Lead to own the administration, governance and development of HubSpot. You will maintain data accuracy, implement consistent processes and support CRM usage across the business.

Working with Sales, Marketing, Finance and IT, you will monitor data quality and build Power BI reports to provide meaningful commercial insights. The role is hybrid in Swindon or Chester with long term career opportunities.

Qualifications

• Experience administering CRM systems (HubSpot, Salesforce or MS Dynamics).
• Strong data governance and reporting capabilities.
• Ability to handle large datasets with Excel and Power BI.
• Analytical mindset with good communication skills.

Responsibilities

• Oversee CRM data quality and governance across the platform.
• Manage user access, roles and ongoing CRM support.
• Develop and maintain Power BI dashboards for commercial insight.
• Collaborate with Sales, Marketing, Finance and IT teams.

Skills

CRM administration

Data governance

Reporting

Power BI

Excel

Data quality

Stakeholder communication

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

CRM Lead + £40-£45,000 Basic + Benefits + HubSpot CRM + Energy Networks and Decarbonisation + Swindon or Chester (Hybrid role) + Long Term Career Opportunity

Company

Our client is an established and growing technology and engineering business operating within the energy and utilities sector. With a strong reputation for innovation, technical expertise and delivering solutions that support the future of energy infrastructure, the business has a collaborative and people-focused culture. As the organisation continues to grow, it is investing in its commercial operations, systems and processes to support continued success.

Role

We are seeking a proactive and detail-oriented CRM Lead to take ownership of the day-to-day administration, monitoring and development of the organisation's CRM platform, HubSpot. This is a varied role combining CRM administration, data governance and reporting, with responsibility for maintaining data accuracy, implementing consistent processes and ensuring the system is being used effectively across the business. You will monitor data quality, manage user access and support, oversee CRM processes and workflows, and develop and maintain Power BI reports and dashboards to provide meaningful commercial insight. Working closely with Sales, Marketing, Finance, IT and Commercial Operations, you will identify opportunities to improve system efficiency, strengthen data governance and ensure accurate reporting to support business decisions.

Person

We are looking for someone with previous experience administering and supporting a CRM system, ideally HubSpot, Salesforce or Microsoft Dynamics, alongside a strong understanding of data governance, reporting and sales processes. You will have excellent analytical and organisational skills, strong attention to detail and confidence working with large datasets, Excel and Power BI. The successful candidate will be comfortable monitoring data quality, challenging inconsistencies, maintaining processes and supporting colleagues with CRM queries and training. You will be proactive, methodical and commercially aware, with the communication skills and confidence to work across multiple departments and drive improvements in CRM utilisation, reporting and data integrity.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us