CRM Manager

NMS Recruit Ltd t/a Russell Taylor Group; Chester; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

NMS Recruit Ltd t/a Russell Taylor Group seeks a CRM Manager in Ellesmere Port (Hybrid). You will own HubSpot Sales Hub and Revenue Hub Pro, making HubSpot the single source of truth for commercial data across the business.

You will report to the VP of Commercial Operations and drive sales process optimization, data quality, reporting and automation across Sales, Finance, Marketing and IT.

Qualifications

• HubSpot Sales Hub and Revenue Hub Pro expertise.
• Experience with workflows, custom objects, reporting and integrations.
• Ability to improve data quality and forecasting across sales teams.

Responsibilities

• Own HubSpot platform configuration and development.
• Oversee integrations with finance, service and quoting platforms.
• Improve user adoption and data accuracy across regions and currencies.

Skills

HubSpot Sales Hub

Revenue Hub Pro

Workflows

Custom objects

Reporting

Integrations

APIs

Data quality

Tools

n8n

Zapier

Make

Job description

CRM Manager + £60,000-£75,000 Basic + Benefits + Ellesmere Port (Hybrid) + HubSpot and Sales Hub + Hands on Sales Focused + Energy Networks

The Company

A global technology business operating across the UK, Australia, Singapore and the US is seeking to strengthen its commercial operations through effective systems, processes and data. Following a recent migration from Microsoft Dynamics 365 to HubSpot, the organisation is investing in the development of its commercial systems to support continued growth, improve sales performance and provide greater visibility of revenue and pipeline performance.

The Role

Reporting to the VP of Commercial Operations, the CRM Manager will take ownership of HubSpot Sales Hub and Revenue Hub Pro, establishing the platform as the single source of truth for commercial data across the business. This is a hands on, sales focused commercial systems role, with a strong emphasis on HubSpot expertise, sales process optimisation, data quality, reporting and automation. You will own platform configuration and development, ensuring pipelines, workflows, integrations, forecasting and reporting effectively support the sales organisation and wider commercial function. Working closely with Sales, Finance, Marketing and IT, you will translate commercial requirements into scalable system solutions, improve user adoption and ensure data is accurate, consistent and trusted. You will also oversee commercial requirements and testing for integrations with finance, customer service and quoting platforms, while identifying opportunities to streamline processes and improve productivity through automation and AI. This is an opportunity to take genuine ownership of a recently migrated CRM platform and shape how commercial systems support business performance and growth.

The Person

You will be an accomplished HubSpot specialist with deep, hands on experience of Sales Hub administration and configuration, ideally including Revenue Hub Pro, workflows, custom objects, reporting and integrations. You will understand how CRM systems support sales performance and commercial decision-making, with a proven ability to improve data quality, strengthen pipeline discipline, enhance forecasting and drive user adoption. Experience with API-based integrations and middleware such as n8n, Zapier or Make would be valuable, as would experience working across multiple entities, regions and currencies. Above all, you will be commercially minded and confident working with sales teams, able to challenge existing processes, translate business needs into practical system solutions and hold stakeholders accountable for maintaining standards. Proactive, analytical and solutions-focused, you will enjoy making systems work harder for the business, reducing manual effort and turning HubSpot into an effective commercial platform rather than simply maintaining it. Experience in complex B2B sales environments and CRM migration would be advantageous.