CRM Junior Executive

Playtech; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Job summary

Playtech is seeking a proactive CRM Junior Executive to support back-office operations and deliver engaging player communications. You will translate requirements into CRM configurations, build and QA email templates, and coordinate with stakeholders on campaign content and timing.

You will work with Playtech IMS and related platforms, documenting processes and maintaining consistency across campaigns. Strong English skills and a collaborative mindset are essential.

Qualifications

• Strong attention to detail with a structured, goal-oriented approach.
• Proactive, committed and able to own tasks from start to finish.
• Clear communication with different stakeholders.
• Organised and reliable under multiple requests and tight timelines.
• Good written and spoken English.
• Team player but able to work independently.
• Experience in CRM, digital marketing, campaign operations or back-office roles.
• Experience building email templates or supporting automated customer communications.
• Previous experience with Playtech IMS.

Responsibilities

• Translate business needs into accurate back-office and CRM configurations.
• Execute and maintain system configurations across back-office platforms.
• Build, update and QA CRM email templates to meet campaign requirements.
• Coordinate with stakeholders on content, targeting, timing and tech needs.
• Become familiar with backend/CRM systems and propose practical solutions.
• Support Operations with day-to-day platform, campaign and configuration requests.
• Check configurations and communications for accuracy and launch readiness.
• Document recurring processes and campaign setups for knowledge sharing.

Job description

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech ‘sPTTS unit is looking for a proactive and detail-oriented CRM Junior Executive to support back-office operations and help deliver engaging player communications and journeys.

Job Description

Your influential mission. You will...

• Work with initial requirements, specifications and change requests, translating business needs into accurate back-office and CRM configurations.
• Execute and maintain system configurations across relevant back-office platforms.
• Build, update and quality-check CRM email templates in line with campaign requirements and brand standards.
• Coordinate with stakeholders to confirm campaign content, targeting, timing and technical requirements.
• Become familiar with the different backend and CRM systems, acting as a hands-on problem solver and identifying practical solutions within system capabilities.
• Support the Operations team with day-to-day platform, campaign and configuration requests.
• Carry out checks to ensure configurations and communications are accurate, consistent and ready for launch.
• Document recurring processes, configurations and campaign setups to support knowledge sharing and operational consistency.

Qualifications

Components for success. You...

• Have strong attention to detail and a structured, goal-oriented approach to work.
• Are proactive, committed and comfortable taking ownership of assigned tasks.
• Communicate clearly and collaborate effectively with different stakeholders.
• Can remain organized and reliable when handling multiple requests or working under time pressure.
• Have a good level of written and spoken English.
• Are a team player who is also comfortable working independently.
• Previous experience in CRM, digital marketing, campaign operations, back-office operations or a similar role.
• Experience building email templates or supporting automated customer communications.
• Previous experience with Playtech IMS.

Thrive in a culture that values...

• Learning, professional growth and the opportunity to build hands-on CRM and gaming platform expertise.
• Ownership, collaboration and creative problem-solving.
• Clear communication and knowledge sharing across teams.
• An inclusive environment where different perspectives are welcomed and respected.

Additional Information

Playtech Turnkey Services (PTTS) specializes in developing highly tailored technology solutions around each client’s specific requirements. Alongside Playtech’s established products, the unit delivers customized solutions designed to integrate with clients’ casino ecosystems and support their individual business needs.