CRM & HubSpot Analyst: Data-Driven Process Optimizer

CloserStill Media Limited; Greater London; Vor Ort; GBP 55.000 - 90.000; Vollzeit

Zusammenfassung

CloserStill Media Limited is seeking a Business Analyst to own CRM and HubSpot analysis, turning business needs into clear requirements and user stories. You will map journeys across marketing, sales, and service, drive adoption, and ensure data quality while collaborating with cross-functional teams in a fast-paced B2B events environment.

You will explore AI-enabled features, define governance, and support testing, training and go-live readiness to maximise business outcomes.

Qualifikationen

• Substantial experience as a Business Analyst on CRM or customer-platform improvements.
• Practical HubSpot experience, including objects, properties, workflows, pipelines, reporting and integrations.
• Strong requirements skills: workshops, process modelling, user stories and acceptance criteria.
• A good understanding of marketing, sales and customer-service processes.
• Strong data literacy, including modelling, mapping, quality, governance and reporting.
• Experience with APIs, integrations, migrations or customer-data platforms.
• Ability to analyse data, test assumptions and communicate clear insights.
• An understanding of AI concepts, use-case assessment and responsible adoption.
• Strong stakeholder management and facilitation skills.
• Experience working across technology and business teams.
• Familiarity with agile ways of working.
• Excellent written and verbal communication.

Aufgaben

• Own CRM and HubSpot Analysis: understand goals, map journeys, convert needs into requirements and acceptance criteria.
• Find opportunities to improve HubSpot configuration, automation and adoption.
• Run workshops to set scope, priorities, ownership and measurable outcomes.
• Keep a clear trail from objectives to delivery and benefits.

Kenntnisse

CRM experience

HubSpot

Requirements gathering

Data literacy

APIs & integrations

AI concepts

Stakeholder management

Agile

Communication

Cross-functional collaboration

Tools

HubSpot

Power BI

SQL

Jobbeschreibung

CloserStill Media Limited is seeking a Business Analyst to own CRM and HubSpot analysis, turning business needs into clear requirements and user stories. You will map journeys across marketing, sales, and service, drive adoption, and ensure data quality while collaborating with cross-functional teams in a fast-paced B2B events environment.

You will explore AI-enabled features, define governance, and support testing, training and go-live readiness to maximise business outcomes.