CRM Executive

Screwfix Direct Ltd; Yeovil; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working (up to 2 days WFH)

Pension contributions

Life cover

Screwfix/B&Q employee discounts

Cycle to work

Job summary

Screwfix Direct Ltd is seeking a CRM Executive to help drive customer campaigns and lifecycle automation. You will manage end-to-end campaign delivery, from idea to launch, using our CRM tech to ensure timely, relevant communications to customers.

You’ll work closely with the wider CRM team across Rewards and Trade, expanding your experience within the customer journey and data-driven marketing. Hybrid working allows up to two days at home.

Responsibilities

• Support the delivery of customer campaigns and lifecycle programs.
• Take campaigns from idea/brief through build, testing and launch using CRM tools.
• Collaborate across CRM, Rewards and Trade to broaden customer journeys.

Job description

• Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT
• Competitive
• Permanent Full Time (37.5 hours) - Permanent

CRM plays a big part in how we stay connected with our customers, and there's lots happening across the team as we continue to develop how we use customer data, technology and automation.

We're looking for a CRM Executive to join the team and support the delivery of customer campaigns, with a particular focus on lifecycle and automation.

You’ll be involved in taking campaigns from an initial idea and brief, through to build, testing and launch, using our CRM technology to make sure the right communications reach the right customers at the right time.

While lifecycle and automation will be your main focus, you’ll also have the opportunity to work alongside the wider CRM team across areas such as Rewards and Trade. We’re looking to work more collaboratively across these areas, giving you the chance to broaden your experience and understand more of the customer journey.

What's in it for you?

• 28 days' holiday(including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

Open Development Programme

You can take your career almost anywhere at Screwfix. Whether you want to side-step into another department or expand your business knowledge, this programme offers a huge range of learning modules and is open to all colleagues.

For those looking to step into management, this programme focuses on action-based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.

“Our aim is to drive sales to the website through paid and display advertising. And we work really closely with the marketing team to make sure everything looks on-brand.”

“Our aim is to drive sales to the website through paid and display advertising. And we work really closely with the marketing team to make sure everything looks on-brand.” Becky Wren | Digital Marketing Manager

“Our plan is to ensure customer satisfaction with our website. Navigation, search, optimisation – they’re all things that are key to my role.”

“The day is varied. You could be merchandising for a new promotion, liaising with buyers on that or working on a website optimisation task. In International, you could also be looking after translation.”

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

CRM Executive

CRM Executive

• Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT