CRM Executive

Burhill Group Limited (BGL); Walton-on-Thames; On-site; GBP 35,000 - 52,000; Full time

Job summary

Burhill Group Limited (BGL) is seeking a CRM Executive to help create seamless customer journeys that keep members engaged and coming back for more. This role sits at the heart of our customer retention activity, ensuring every interaction delivers the right message at the right moment from first contact to advocacy.

You will build and schedule email, SMS and CRM campaigns, support onboarding journeys, renewals and win-back activity, and maintain accurate customer data while monitoring

Qualifications

• Experience delivering CRM campaigns across email, SMS and other channels.
• Ability to map and optimise customer journeys from acquisition to advocacy.
• Strong data-driven mindset with attention to data quality.

Responsibilities

• Build and schedule email, SMS and CRM campaigns.
• Support onboarding journeys, renewals and win-back activity.
• Maintain accurate customer data and monitor engagement metrics.
• Collaborate with marketing, technology, brand and agency teams to ensure campaigns are relevant and well-executed.

Job description

The role of CRM Executive is to help create seamless customer journeys that keep members engaged, connected and coming back for more.

This is an exciting opportunity for someone who enjoys combining creativity, organisation and data to deliver communications that make a real difference. Sitting at the heart of our customer retention activity, this role plays a key part in ensuring every customer receives the right message at the right moment, from their first interaction through to becoming a loyal advocate of our venues.

From building and scheduling email, SMS and CRM campaigns to supporting onboarding journeys, renewals and win-back activity, this role helps bring our membership and lifecycle programmes to life. Every communication has a purpose: welcoming new members, strengthening engagement, encouraging repeat visits and helping customers get the most from their BGL experience.

Success comes from balancing attention to detail with a genuine curiosity about customer behaviour. Whether quality-checking campaigns before launch, monitoring engagement and retention metrics, or identifying opportunities to improve customer journeys, this role is all about turning insight into action. Maintaining accurate customer data and ensuring campaigns are delivered to the highest standard will be just as important as creating engaging communications.

Working closely with colleagues across marketing, technology, brand and agency partners, the role helps ensure campaigns are built, delivered and optimised effectively. Collaboration is a big part of the role, bringing together content, creative assets, customer data and automation tools to create communications that feel relevant, personalised and valuable.

This is a fantastic opportunity for someone who enjoys seeing the full journey come together, from campaign build and deployment through to reporting and continuous improvement. For those who get excited by engagement rates, customer loyalty and finding smarter ways to build lasting relationships, there's plenty of opportunity to make a meaningful impact.

If the idea of creating engaging customer journeys, driving loyalty and helping more people get even more from their BGL experience sounds exciting, we'd love to hear from you.

Join us and help turn first visits into second visits, members into advocates, and great experiences into lasting relationships.

See full Job Description here