CRM Executive

Michael Page (UK); London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury travel events agency seeks a CRM Marketing Executive to manage their customized Salesforce system and integrated marketing platforms. This dynamic role requires attention to detail and strong project management skills, with a focus on delivering high-quality direct communications for international B2B events. Enjoy a four-day work week, hybrid model, and a culture that emphasizes personal development.

Benefits

4 day work week - Friday's off!

Flexibility of a hybrid working model

Paid travel opportunities

Welcoming company culture

Qualifications

• Previous experience with marketing automation tools is essential.
• Strong understanding of event management platforms is needed.
• Familiarity with e-commerce technologies is a plus.

Responsibilities

• Oversee the management of the event platform for global travel trade events.
• Collaborate with CRM Manager to enhance Pardot and EventsAir.
• Manage timelines effectively and ensure deadlines are met.

Skills

Attention to detail

Project management

Process management

Marketing automation tools

Event management platforms

E-commerce technologies

Tools

Pardot

EventsAir

Marketo

Act-On

Job description

• Fantastic opportunity for a CRM Marketing Executive
• Looking to join a luxury travel events agency

About Our Client

The CRM Marketing Executive position presents a dynamic opportunity to oversee the management of a customised Salesforce system, integrated marketing platform, and online event management tools for international B2B trade events. This role is perfect for someone who is passionate about CRM systems and eager to grow in the marketing technology field.Reporting to the CRM Manager, the successful candidate will be responsible for executing the CRM program on a daily basis, including the full production cycle of direct communications with clients. Attention to detail and strong project and process management skills will be essential to thrive in this role.

Job Description

• Support the management of the event platform for all global travel trade events, along with overseeing the output of the meeting system.
• Collaborate closely with the CRM Manager to enhance both Pardot and EventsAir (event management platform).
• Assist the CRM Manager in the delivery and execution of all CRM projects.
• Partner with internal stakeholders to ensure smooth preparation and execution of event phase deliveries.
• Accurately and efficiently process all required systems administration tasks.
• Maintain a high level of attention to detail when delivering content or proofreading.
• Manage timelines effectively and ensure deadlines are consistently met.
• Manage ad-hoc tickets for EventsAir and Pardot.
• Oversee forms, phases, and content within the appointments system, as well as other CRM systems.
• Monitor the CRM calendar closely to ensure content delivery and phase deadlines are met.

The Successful Applicant

• Previous experience working with a marketing automation tool (Pardot preferred, with knowledge of Marketo, Act-On, etc. a plus).
• Strong understanding of event management platforms.
• Familiarity with e-commerce technologies and platforms.
• A good understanding of the travel and events industry is desirable.

What's on Offer

• 4 day work week - Friday's off!
• The flexibility of a hybrid working model and flexi hours.
• Paid travel opportunities
• A welcoming company culture that values innovation and personal development.