CRM & Data Specialist – 12-Month FTC

Faith Recruitment Ltd; Woking; On-site; GBP 29,000 - 35,000; Full time

Job summary

Faith Recruitment Ltd in Woking is seeking a CRM & Data Officer on a 12-month fixed-term contract. The role focuses on CRM management, data administration, and data accuracy, with responsibility for maintaining customer records and supporting internal teams.

You will ensure data is accurately entered, cleansed, and recorded in the CRM, while handling customer inquiries and providing general administrative support. Knowledge of GDPR is advantageous and attention to detail is essential.

Qualifications

• Previous experience within a CRM, data administration, database, customer service, administration or operations role.
• Excellent attention to detail with a strong focus on data accuracy.
• Confident working with CRM systems, databases and Microsoft Excel.
• Experience of data entry, data checking, cleansing or maintaining large volumes of information.
• Strong organisational skills with the ability to manage a varied workload and meet deadlines.
• Excellent written and verbal communication skills.
• A confident and professional telephone manner.

Responsibilities

• Manage end-to-end data administration, including preparing files, processing information and carrying out detailed data checks.
• Maintain accurate and up-to-date CRM records, ensuring all customer information is complete and correctly recorded.
• Carry out regular data cleansing, identifying and correcting duplicates, errors and inconsistencies.
• Maintain customer communication preferences in line with GDPR and data protection requirements.
• Accurately record customer interactions, contact outcomes and relevant information within the CRM.
• Upload and maintain event-related data and contact information, ensuring records remain current.
• Support CRM processes and identify opportunities to improve data quality and accuracy.
• Produce and maintain reports, spreadsheets and data documentation where required.
• Act as a first point of contact for customers via telephone and email, responding to enquiries professionally and efficiently.
• Manage outgoing post, mailings and courier arrangements.
• Provide general administrative support across the organisation and assist different teams where required.
• Create and maintain process documentation and guidance.
• Identify opportunities to improve data processes, administrative procedures and overall efficiency.

Skills

CRM systems

Databases

Microsoft Excel

Data entry

Data cleansing

Customer service

Organisational skills

Communication skills

Problem solving

Tools

Microsoft Excel

Job description

Faith Recruitment Ltd in Woking is seeking a CRM & Data Officer on a 12-month fixed-term contract. The role focuses on CRM management, data administration, and data accuracy, with responsibility for maintaining customer records and supporting internal teams.

You will ensure data is accurately entered, cleansed, and recorded in the CRM, while handling customer inquiries and providing general administrative support. Knowledge of GDPR is advantageous and attention to detail is essential.