Customer Relationship Management Consultant

Kevin Edward Group; Cannock; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Cannock/home balance

25 days leave

Job summary

Kevin Edward Group is seeking a CRM Coordinator to oversee data quality and governance within Salesforce. The role focuses on cleansing and validating CRM data, maintaining data integrity, and driving best practices across marketing and sales teams.

The position is a 12-month fixed-term contract in Cannock with hybrid working (3 days onsite, 2 days remote). Experience with Salesforce and data management is essential to succeed in this role.

Qualifications

• Salesforce experience is essential.
• Experience with CRM administration and data quality.
• Knowledge of GDPR compliance in CRM contexts.

Responsibilities

• Cleansing, validating and maintaining large volumes of customer and CRM data.
• Identifying duplicate, inaccurate, incomplete or outdated records.
• Maintaining high standards of data accuracy and integrity within Salesforce.
• Driving best practice around CRM usage and data quality.
• Ensuring customer data is managed in line with GDPR requirements.
• Supporting data governance processes across the business.
• Extracting and preparing CRM data for wider commercial and marketing activities.
• Working with internal teams to improve the consistency and quality of information being entered into Salesforce.
• Producing reports and identifying areas where data quality can be improved.

Skills

Salesforce experience

Data cleansing

Data quality

CRM administration

Excel

Tools

Salesforce

Excel

Job description

CRM Coordinator – Data Quality & Salesforce

Cannock | Hybrid Working | 12-Month Fixed Term Contract | Up to £32,000

An excellent opportunity has arisen to join a major international business as a CRM Coordinator, supporting the quality, accuracy and integrity of customer data across the organisation.

This is a 12-month fixed term contract where the key focus will be data cleansing, validation, CRM governance and driving best practice around data quality.

Previous Salesforce experience is essential. We're looking for someone who understands CRM data, can confidently work with large datasets and can hit the ground running.

The Role

Working closely with Sales, Marketing and other internal stakeholders, you'll take responsibility for maintaining accurate, relevant and compliant customer information within Salesforce.

You'll be responsible for:

• Cleansing, validating and maintaining large volumes of customer and CRM data
• Identifying duplicate, inaccurate, incomplete or outdated records
• Maintaining high standards of data accuracy and integrity within Salesforce
• Driving best practice around CRM usage and data quality
• Ensuring customer data is managed in line with GDPR requirements
• Supporting data governance processes across the business
• Extracting and preparing CRM data for wider commercial and marketing activities
• Working with internal teams to improve the consistency and quality of information being entered into Salesforce
• Producing reports and identifying areas where data quality can be improved

About You

We're looking for somebody who is highly organised, methodical and genuinely enjoys working with data.

Salesforce experience is essential for this position, as you'll need to quickly become effective within an established CRM environment.

You’ll ideally have experience within CRM administration, data cleansing, data quality, database management or a similar data-focused position.

You’ll also need:

• Strong attention to detail
• Confidence working with large datasets
• Good knowledge of data quality and validation
• An understanding of GDPR and customer data compliance
• Strong Excel and general IT skills
• The ability to work independently and manage repetitive, process-driven tasks accurately
• Good communication skills and the confidence to promote data best practice across different teams

Experience supporting CRM-driven marketing or email campaigns would be advantageous but isn't essential.

What's on Offer?

• Base salary up to £32,000
• 12-month fixed term contract
• Hybrid working – 3 days Cannock / 2 days home
• 25 days annual leave plus bank holidays
• Opportunity to join a major international organisation
• Exposure across CRM, Data, Marketing and Commercial functions
• Excellent learning and development opportunities

If you're an experienced Salesforce user with a strong eye for detail and a background in CRM data, data cleansing or data quality, we'd be keen to hear from you.