CRM & Data Insights Lead (Nonprofit)

Speech and Language UK; Greater London; Hybrid; GBP 36.000 - 50.000; Vollzeit

Benefits dieser Stelle

Competitive salary

28 days holiday (pro rata for part‑ime

Group pension scheme

Life assurance

Hybrid/UK-based role

Zusammenfassung

Speech and Language UK seeks an experienced CRM administrator to own Dynamics 365, turning supporter data into insights that power fundraising and help children communicate. You will collaborate with fundraising, marketing and service delivery teams to enable insight-led campaigns and excellent supporter experiences.

The role is home-based in the UK or London Hybrid with at least 40% time in Speech and Language UK offices, and requires hands-on CRM management, GDPR expertise, and API data

Qualifikationen

• Hands-on CRM management experience in a charity or non-profit setting.
• Experience integrating CRM with fundraising and marketing platforms.
• Track record of delivering data-driven insight and campaign support.
• Significant experience of Microsoft Dynamics 365 CRM.
• Strong knowledge of GDPR and data protection.
• Strong experience of APIs and data migration.

Aufgaben

• Developing and delivering the CRM strategy and roadmap, aligned with our organisational goals.
• Administering and optimising our CRM (Dynamics 365 or equivalent), and managing integrations with fundraising, marketing automation and finance platforms.
• Providing segmentation, selections, dashboards and reporting, and delivering insights to senior leadership.
• Leading on data governance, including data quality, GDPR and PECR compliance, consent, retention and access controls.
• Safeguarding sensitive data.
• Training and supporting colleagues across the organisation, and creating user guides and self-service resources.

Kenntnisse

CRM management

APIs & data migration

GDPR knowledge

Data-driven insights

Project management

Fundraising compliance

Tools

Microsoft Dynamics 365 CRM

Jobbeschreibung

Speech and Language UK seeks an experienced CRM administrator to own Dynamics 365, turning supporter data into insights that power fundraising and help children communicate. You will collaborate with fundraising, marketing and service delivery teams to enable insight-led campaigns and excellent supporter experiences.

The role is home-based in the UK or London Hybrid with at least 40% time in Speech and Language UK offices, and requires hands-on CRM management, GDPR expertise, and API data