CRM & Data Insights Lead - Hybrid, Part-Time

The Third Age Trust - u3; City Of London; Híbrido; GBP 43.000 - 45.000; A tiempo parcial

Descripción de la vacante

The Senior CRM, Data & Insights Officer at The Third Age Trust - u3 leads the implementation and ongoing management of the CRM and data systems. You will deliver insights, ensure data protection compliance, and train staff to maximise data quality across the charity’s operations.

You will work in a hybrid London setting, where the role may evolve from 28 hours to full‑time as the digital transformation programme expands. Collaboration with senior leaders and external partners is essential.

Formación

• Proven experience managing a CRM system.
• Experience in data analysis, reporting and dashboards.
• Experience implementing or improving data systems and processes.
• Experience supporting users and delivering training.
• Experience of data protection and GDPR compliance.

Responsabilidades

• Lead the implementation, configuration and ongoing optimisation of the CRM system.
• Design and deliver dashboards, reports and KPIs to support organisational performance.
• Ensure data accuracy, integrity and consistency across systems.
• Act as Data Protection Officer where appropriate and ensure GDPR compliance.
• Provide day-to-day CRM support to staff and deliver training to improve data quality.
• Manage relationships with internal teams and external CRM providers and IT partners.
• Contribute to organisational digital and data strategy and drive continuous improvement.

Conocimientos

CRM management

Data analysis

Dashboards

Data systems

User training

GDPR compliance

Descripción del empleo

The Senior CRM, Data & Insights Officer at The Third Age Trust - u3 leads the implementation and ongoing management of the CRM and data systems. You will deliver insights, ensure data protection compliance, and train staff to maximise data quality across the charity’s operations.

You will work in a hybrid London setting, where the role may evolve from 28 hours to full‑time as the digital transformation programme expands. Collaboration with senior leaders and external partners is essential.