CRM, Data & Insights Lead (Hybrid 28h)

Clearly Jobs Ltd.; Greater London; Hybrid; GBP 34,000 - 36,000; Part time

Job summary

The Third Age Trust in London is seeking a Senior CRM, Data & Insights Officer to drive the implementation, management and continuous improvement of the organisation's CRM and data systems. The role ensures high-quality data management, delivers actionable insights to support strategic decision-making, and provides system support and training to staff.

We anticipate that this role may increase to full‑time as the programme develops.

Qualifications

• Proven experience managing a CRM system.
• Experience in data analysis, reporting and dashboards.
• Experience implementing or improving data systems and processes.
• Experience supporting users and delivering training.
• Experience of data protection and GDPR compliance.

Responsibilities

• Lead CRM implementation and ongoing optimisation.
• Act as system owner, ensuring reliability and accessibility.
• Manage upgrades, integrations and third-party suppliers.
• Develop and maintain system documentation, processes and standards.
• Identify opportunities to improve efficiency and data capture.
• Develop dashboards, reports and KPIs to support performance.
• Analyse data to identify trends, risks and opportunities.
• Provide insights to senior leadership and teams.
• Support strategic planning and impact reporting.
• Work with departments to define metrics and reporting needs.

Skills

CRM system management

Data analysis & reporting

Stakeholder engagement

Training staff

Tools

CRM platforms

Job description

The Third Age Trust in London is seeking a Senior CRM, Data & Insights Officer to drive the implementation, management and continuous improvement of the organisation's CRM and data systems. The role ensures high-quality data management, delivers actionable insights to support strategic decision-making, and provides system support and training to staff.

We anticipate that this role may increase to full‑time as the programme develops.