CRM & Contracts Manager

Hela Brands; Hereford; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday (pro rata)

Profit Share

Training Budget for All

Summer & Christmas events + more

Descrizione del lavoro

Oakwrights is seeking a creative and commercially minded CRM & Contracts Manager to own our CRM strategy and drive growth across marketing, sales, and operations. You will manage contracts across HubSpot, PandaDoc and Xero, analyse customer data, optimise campaigns, and ensure data hygiene.

This role offers a chance to shape customer journeys and improve business performance. You’ll collaborate with multiple teams, develop automated workflows, and deliver insights that improve acquisition,

Competenze

• Experience designing and implementing CRM strategies.
• Ability to analyse customer data and drive insights.
• Strong planning and project management skills.

Mansioni

• Plan, develop, manage, and deliver the overall CRM strategy to attract, engage, and retain target audiences.
• Manage and maintain contracts across HubSpot, PandaDoc, and Xero, ensuring accuracy and timely completion.
• Oversee the issue of contracts, notices of change, and contract addendums.
• Collaborate with marketing to understand customer behaviour through data analysis, segmentation, and insights.
• Maintain CRM data hygiene and resolve issues with campaigns, workflows, and automations.
• Oversee handover of information from sales to design, production and project teams.
• Analyse campaign performance across traffic, acquisition, conversion, retention, and revenue.
• Work with the Commercial Manager to optimise processes via automation.

Conoscenze

CRM strategy

Data marketing

Email marketing

Planning

Analytical skills

Project management

Data management

Stakeholder management

Communication

Strumenti

HubSpot

PandaDoc

Xero

Descrizione del lavoro

Location: Hereford, HR4 7PU
Salary: Competitive, DOE + Excellent Benefits!
Contract & Hours: Full Time, Permanent
Benefits: 25 days holiday (pro rata), Profit Share, Training Budget for All, Summer & Christmas events + more.

Drive Growth Through CRM, Data & Customer Relationships

Oakwrights is at the forefront of bespoke oak framing, delivering stunning one-of-a-kind homes for clients across the UK.

As Oakwrights continues to grow, we’re looking for a creative and commercially minded CRM & Contracts Manager to take ownership of our CRM strategy and help drive business growth.

You will play a pivotal role in how we attract, convert, and retain customers, using data, insight, and automation to deliver outstanding marketing campaigns and improve the customer experience.

Why Join Oakwrights?

This is an opportunity to make a real impact on business performance, customer experience, and operational efficiency.

As our CRM & Contracts Manager, you’ll have the freedom to develop new ideas whilst identifying opportunities for improvement across marketing, sales, and wider business operations.

You’ll work collaboratively with multiple teams, using your expertise in CRM strategy, data analysis, and process optimisation to strengthen customer relationships.

As our CRM & Contracts Manager, you will:

• Plan, develop, manage, and deliver the overall CRM strategy to attract, engage, and retain target audiences.
• Manage and maintain the contracts process across HubSpot, PandaDoc, and Xero, ensuring accuracy and timely completion.
• Oversee the issue of contracts, notices of change, and contract addendums.
• Work collaboratively with marketing teams to understand customer behaviour through data analysis, audience segmentation, and customer insights.
• Maintain accurate CRM data and system hygiene, resolving issues with campaigns, workflows, and automations.
• Manage the handover of information from sales through to design, production, and project teams.
• Analyse campaign performance across traffic, customer acquisition, conversion, retention, and revenue.
• Work closely with the Commercial Manager to optimise business processes through effective automation and improved ways of working.

What We’re Looking For

At Oakwrights, attitude and potential are just as important as experience.

We’re looking for someone who combines technical CRM knowledge with commercial awareness, creativity, and a proactive approach to problem-solving.

You’ll bring:

• Previous experience in CRM, data marketing, or email marketing.
• First-hand experience developing and implementing a successful CRM strategy, with a strong understanding of back-end CRM systems.
• Excellent planning, analytical, and project management skills.
• Knowledge and understanding of data management and production processes.
• Strong written and verbal communication skills.
• The ability to anticipate challenges, prioritise effectively, and build positive relationships with internal and external stakeholders.
• A creative, solutions-focused mindset, with the initiative to develop new ideas and improve existing processes.

It would be great if you had:

• Hands-on experience using HubSpot, particularly CRM workflows, automations, reporting, and pipeline management.
• Experience working with contract management systems such as PandaDoc and financial platforms such as Xero.
• A background in improving customer journeys, marketing campaign performance, and sales conversion rates.
• Experience collaborating across marketing, sales, commercial, and operational teams.

A Career Where You Can Make a Difference

As our CRM & Contracts Manager, you’ll have the opportunity to take ownership, influence strategy, and make a meaningful contribution to business success.

Every project is different. Every client is unique. And every day brings new challenges and rewards.

Ready to Join Us?

If you’re an experienced CRM professional looking for a role where you can combine strategic development with hands-on delivery, we’d love to hear from you.

Bring your ideas and passion for improving customer experiences to a role where your contribution can make a real difference.