CRM & Business Intelligence Analyst

Straumann Group; Blackpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading provider in aesthetic dentistry as a CRM & Business Intelligence Analyst. This role involves managing CRM systems, analyzing data for insights, and leveraging AI tools to enhance performance. Ideal candidates are data-driven, communicative, and eager to learn in a fast-paced environment. You will gain hands-on experience with Salesforce and Power BI while contributing to strategic initiatives across multiple geographies.

Benefits

Dynamic learning and development journey

Growth opportunities

Hands-on experience with leading platforms

Qualifications

• Driven, analytical, and enthusiastic about learning.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Support day-to-day operation of CRM systems including Salesforce.
• Design and deliver reporting and dashboards using Power BI.
• Collect and analyze data on market trends and competitors.

Skills

Analytical

Communication

Problem-Solving

Data-Curious

Education

Bachelor’s degree in business, data & tech, or a related field

Tools

Salesforce

Power BI

SAP CRM

Alteryx

Job description

Join to apply for the CRM & Business Intelligence Analyst role at Straumann Group

The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. Today, we are active in all areas of aesthetic dentistry, ranging from tooth preservation, regeneration, restoration, orthodontics with transparent aligner trays to tooth loss.

As part of our Commercial Excellence team in the Northern European Hub (NEH), we are looking for a Business Intelligence Analyst who is passionate about turning data into insight, data architecture, and process optimisation.

This role offers a unique combination of responsibilities across CRM, data quality, AI-driven innovation, and market intelligence. You’ll also be hands-on with Salesforce, supporting both users and platform development. If you're data-minded, driven, and eager to learn, this is a great opportunity to develop within a forward-thinking team supporting multiple geographies and business units.

Key Responsibilities

1. CRM Management & Commercial Analytics

• Support the day-to-day operation, development and optimisation of our CRM systems including Salesforce and Pitcher platforms.
• Actively participate with our Global/Regional teams in testing new features and assisting with platform improvements.
• Provide hands-on support to end users and contribute to capability-building initiatives and user training.
• Analyse and share data to drive understanding of platform adoption and utilization (internal and external), customer experience and engagement, and campaign effectiveness.
• Identify behavioural trends and patterns to support go-to-market strategy.

Data Quality & Integrity

• Ensure CRM data landscape across SAP CRM and Salesforce is accurate, consistent, and complete.
• Run data quality checks, provide visibility and monitoring tools, and support data cleansing initiatives.
• Collaborate with business users to drive data ownership and governance best practices.

Business Intelligence & Reporting

• Design and deliver reporting and dashboards using Power BI and Salesforce Analytics (CRMA).
• Analyse commercial and operational data to generate actionable insights.

AI & Digital Tools

• Leverage AI-based solutions (e.g., predictive analytics, automated insights, anomaly detection) to improve performance tracking, decision-making, and process optimisation.
• Explore opportunities to automate routine reports and processes.
• Stay informed on emerging tools and help integrate them into our BI/CRM ecosystem.

Market Intelligence & Strategy Support

• Collect and analyse data on market trends, competitors, and customer needs.
• Support development of internal market insight packs and dashboards.
• Assist in strategic reviews, commercial planning cycles, and GTM using internal and external data.

Who You Are

• Driven, analytical, data-curious, and enthusiastic about learning and problem-solving.
• A strong communicator who can explain data insights to various audiences.
• Passionate about data, business intelligence, and digital transformation.
• Bachelor’s degree in business, data & tech, or a related field.
• Ability to work in a dynamic, fast-paced environment and adapt to changing priorities.

Preferred

• Experience with CRM systems in business, preferably: Salesforce, SAP CRM, Power BI, Alteryx or similar tools.
• Previous experience in a data/analyst/sales operation role.
• Exposure to and experience with AI tools, data modelling, and automation technologies.

What You’ll Gain

• A dynamic learning and development journey with plenty of growth opportunities.
• Involvement in shaping the future of Straumann’s commercial data, strategy, and digital platform optimisation.
• Hands-on experience, training, and development with leading platforms like Salesforce, Pitcher, PowerBI, and Alteryx.
• Involvement in globally led initiatives, and exposure to stakeholders across our northern hub countries and business units.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.