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CRM Business Analyst - Perm

JSS Transform

Greater London

On-site

GBP 60,000 - 80,000

Full time

21 days ago

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Job summary

An established industry player is seeking a skilled Business Analyst to lead the gathering and documentation of business requirements for a transformative software project. In this role, you will collaborate closely with stakeholders to analyze existing processes, identify improvement areas, and ensure that the solutions developed align with business objectives. This position offers an exciting opportunity to contribute to significant system changes and work in a dynamic environment that values innovation and collaboration. If you have a passion for driving business success through effective analysis and communication, this role is perfect for you.

Qualifications

  • Proven experience as a Business Analyst with a focus on business systems changes.
  • Experience implementing CRM systems is highly beneficial.

Responsibilities

  • Gather and document business requirements through collaboration with stakeholders.
  • Create detailed business and functional requirement documents.

Skills

Business Analysis
Requirements Gathering
Stakeholder Communication
CRM Implementation
Documentation Management

Job description

Direct message the job poster from JSS Transform

Our Multinational Software client is looking for a Business Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of the programme, from initial scoping through to detailed requirements during the build and test stages.

Responsibilities

Requirements Gathering:

  • Collaborate with business stakeholders to elicit and document their CRM requirements.
  • Conduct interviews, workshops, and surveys to gather comprehensive business needs.
  • Analyse existing processes and systems to identify pain points and areas for improvement.

Documentation:

  • Create clear and detailed business and functional requirement documents (BRDs/FRDs).
  • Develop process flow diagrams, use cases, and other visual aids to illustrate requirements.
  • Maintain version control and ensure proper documentation management.

Requirements Analysis:

  • Analyse and prioritize requirements to ensure they align with business objectives.
  • Evaluate the impact of proposed changes on existing systems and processes.
  • Collaborate with technical teams to identify feasible solutions.

Stakeholder Communication:

  • Act as a liaison between business stakeholders and technical teams.
  • Facilitate communication and collaboration to resolve conflicts and ensure clarity in requirements.

Solution Design Support:

  • Collaborate with solution architects and designers to develop the Sales system's functional design.
  • Ensure that the proposed solution meets business requirements.
Skills & Experience
  • Proven experience as a Business Analyst. It is essential that you have wide experience of being the analyst for business systems changes.
  • It will be strongly beneficial if you have been the business analyst responsible for the implementation of a Customer relationship management (CRM) system.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Analyst
  • Industries: Technology, Information and Media, Business Consulting and Services
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