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CRM Business Analyst

SoftNice UG

Bradford

On-site

GBP 40,000 - 60,000

Full time

Yesterday

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Job summary

A leading company in IT Services and Consulting is seeking a mid-senior level Customer Relationship Management Business Analyst in Bradford. The role involves collaborating with stakeholders to gather and document requirements, translating them into specifications for development. Candidates should have over 10 years of experience and relevant certifications, including Dynamics and Cloud. This position offers a dynamic environment where analytical skills and stakeholder management are crucial.

Qualifications

10+ years of experience as a Business Analyst.
Ability to collect and interpret information from multiple sources.
Strong organizational skills and a sense of purpose.

Responsibilities

Gather, analyze, and document business requirements.
Translate business needs into functional specifications.
Facilitate workshops and validate solutions.

Skills

Analytical abilities

Stakeholder management

User Acceptance Testing

Business process improvement

Education

Any Dynamics certification

Any Cloud Certification

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10+ years of experience as Business Analyst
Collaborate with stakeholders to gather, analyze, and document business requirements for the new software platform.
Translate business needs into functional and technical specifications for the development team.
Work closely with cross-functional teams, including developers, architects, and testers, to ensure the platform meets business requirements.
Identify gaps in existing processes and recommend solutions to improve efficiency and scalability.
Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions.
Develop user stories, process flows, wireframes, and mockups to support development efforts.
Conduct gap analysis between current processes and future-state workflows enabled by the platform.
Support UAT (User Acceptance Testing) by defining test cases, coordinating testing efforts, and ensuring defects are resolved.
Act as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.
Any Dynamics certification is a must. Any Cloud Certification would be preferred.

Primary Skills

Working knowledge of CRM / contact centre processes space, not necessary Dynamics 365 knowledge
Working knowledge of IT architecture, data model, business modelling
Awareness of application rationalisation approaches for their legacy apps (light touch only at this stage)

Other Essential Skills

Ability to collect, evaluate and interpret information from multiple sources to identify and differentiate real user needs
Strong analytical and reasoning abilities
Ability to develop and maintain effective internal/external relationships at different levels within the organisation
Someknowledge of application technologies and how best to exploit their use for business benefit
Ability to prioritise and execute tasks in a dynamicand changing environment
Strong organisationalskills
Possess a strong sense of purpose and proactively seek responsibility and ownership
Creativity and lateralthinking
Highly motivated and self-reliant with a personal drive for continuous development and able to demonstrate a strong customer service ethos, as well as a source of knowledge for others.
Ensure that User Acceptance Testing takes place for all deliverables and support any associated testing activities
Support the delivery of suitable solutions which meet business requirements
Use the appropriate elicitation techniques such as interviewing stakeholders, facilitating workshops, conducting surveys to capture requirements accurately
Carry outBusiness Analysis activities on one or morechangeinitiatives, delivering requirements specifications capable of being used to develop IT based services (bespoke software solutions, third party products and cloud-based solutions);
Translating business needs into specific requirements including UI design; Data models; Business procedural changes and Interface designs
Ensure thorough use of the Requirements Engineering model including elicitation, analysis, validation, documentation, and traceability of requirements

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Business Development and Sales
Industries
IT Services and IT Consulting

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