CRM Administrator

Chatham House; Greater London; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

37 days annual leave

Pension salary exchange

Employee assistance programme

Parental leave

Flexible working

Job summary

Chatham House in London seeks a CRM Administrator to develop and maintain Microsoft Dynamics 365 CRM, supporting colleagues across the organisation in using the system effectively.

You will import data from Excel/CSV, troubleshoot issues, and enhance CRM processes. The role combines hands-on administration with data protection and privacy best practices. This hybrid role requires on-site presence in London at least two days per week.

Qualifications

• Experience with Microsoft Dynamics 365 and data skills including querying data, views, marketing lists, and importing data from Excel/CSV.
• Strong troubleshooting and problem-resolution skills; knowledge of data protection, GDPR and privacy best practices.

Responsibilities

• Maintain, develop and support the Microsoft Dynamics 365 CRM to meet user needs.
• Monitor, investigate and troubleshoot data and system issues including transactions, events, memberships, and integrations.
• Import data from Excel, CSV and text files with clean mapping and data quality checks.
• Provide segmented data in response to user briefs and assist colleagues to use CRM data effectively.
• Improve CRM data quality and support ongoing CRM process improvements.

Skills

Dynamics 365 CRM

Data querying

Data mapping/import

Troubleshooting

GDPR/data protection

Power Platform

SQL

DevOps or ticketing

Tools

Microsoft Dynamics 365

Power Platform

SQL

Job description

Chatham House is looking for a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This practical, hands-on role supports colleagues across the organisation in using the CRM effectively and confidently.

What you will do

• Maintain, develop and support the Microsoft Dynamics 365 CRM so it performs effectively and meets user needs.

• Monitor, investigate and troubleshoot data and system issues, including those linked to transactions, events, membership applications and third-party integrations.

• Import data from Excel, CSV and text files, ensuring information is cleaned, quality assured and accurately mapped.

• Provide segmented data in response to user briefs and support colleagues to use CRM data effectively.

• Improve CRM data quality and support ongoing improvements to CRM processes and operations.

What we’re looking for

• You will have experience working with Microsoft Dynamics 365 and strong data skills, including querying data, working with views and marketing lists, customising forms, views and entities, and importing data from Excel or CSV files.

• You will bring strong troubleshooting and problem-resolution skills, broad knowledge of data protection, GDPR and privacy best practice, and the ability to build effective working relationships with a wide range of users and stakeholders.

• Experience with Microsoft Power Platform, workflow creation, database design, SQL, DevOps or another ticketing system would be desirable.

Benefits

Benefits include approximately 37 days annual leave (including public holidays and Chatham House closure days), pension salary exchange, employee assistance programme, parental leave, flexible working and other benefits designed to suit your lifestyle.

Salary

£40,000 per year.

Contract

Full-time, Permanent.

Location

St James's Square, London. This is a hybrid role based in our London office. The successful candidate will be expected to work onsite at least 2 days per week.

Application closing Date

Sunday 10 October 2026,23:59 BST.

We are an equal opportunity employer; we value diversity and do not discriminate on the basis of protected characteristics. We encourage applications from all backgrounds. If there is anything we can do to improve your experience or support you, please get in touch at [e-mail].