Dynamics CRM Application Support Developer

Chartered Institute of Marketing; Cookham; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

Training and development opportunities

Dedicated wellness initiatives and EAP

Job summary

The Chartered Institute of Marketing is seeking a Dynamics 365 CRM Application Support Developer to join our CRM team in Cookham on a hybrid schedule. This is a 6-month fixed-term contract with a salary of £38,000 to £42,000 and a benefits package.

You will develop, configure and support Dynamics 365 capabilities, build plugins and workflows, and collaborate across the organisation to deliver reliable CRM solutions.

Qualifications

• Experience with Microsoft Dynamics 365 CRM in development, configuration or support roles.
• Experience providing first and second-line application support.
• Knowledge of Dynamics 365 configuration, customization and administration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication with technical and non-technical colleagues.
• Experience using Azure DevOps and working within Agile environments would be an advantage.

Responsibilities

• Develop, configure and enhance Dynamics 365 CRM functionality.
• Build and maintain plugins, workflows, Power Automate flows and web resources.
• Provide first and second-line support, resolving CRM issues and supporting colleagues.
• Help manage system releases, testing and deployments.
• Contribute to integrations with other business systems.
• Maintain technical documentation and support continuous improvement of our CRM environment.
• Work closely with colleagues and external partners to deliver reliable, high-quality solutions.

Skills

Dynamics 365 CRM

Development

Application support

Azure DevOps

Agile environments

Tools

Azure DevOps

Job description

Dynamics CRM Application Support Developer

Role – 6 months fixed terms contract

Location – Cookham - hybrid – 2 days office / 3 days remote per week

Salary - £38,000 to £42,000 + benefits – Fixed term

Help us deliver an exceptional digital experience for our members.

We're passionate about supporting, developing and championing marketers throughout their careers. As we continue to enhance our digital services, we're looking for a Dynamics 365 CRM Application Support Developer to join our team.

This is an exciting opportunity for someone with Microsoft Dynamics 365 experience who enjoys a varied role, combining development, system administration and user support. You'll help ensure our CRM platform continues to evolve to meet the needs of our colleagues, members and customers.

What you'll be doing

Working as part of our CRM team, you'll support the day-to-day running and ongoing development of our Microsoft Dynamics 365 platform. You'll:

• Develop, configure and enhance Dynamics 365 CRM functionality.


• Build and maintain plugins, workflows, Power Automate flows and web resources.


• Provide first and second-line support, resolving CRM issues and supporting colleagues across the organisation.


• Help manage system releases, testing and deployments.


• Contribute to integrations with other business systems.


• Maintain technical documentation and support continuous improvement of our CRM environment.


• Work closely with colleagues and external partners to deliver reliable, high-quality solutions.

What we're looking for

We're looking for someone who enjoys solving problems, works collaboratively and is passionate about delivering great user experiences. You'll bring:

• Experience working with Microsoft Dynamics 365 CRM in a development, configuration or application support role.


• Experience providing first and second-line application support.


• Knowledge of Dynamics 365 configuration, customisation and administration.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills and the ability to work with both technical and non-technical colleagues.


• Experience using Azure DevOps and working within Agile environments would be an advantage.

What you'll get:

• 25 days annual leave, plus bank holidays (pro rata)


• Training and development opportunities


• Dedicated wellness initiatives and wellness hub that supports your wellbeing (including EAP)

CIM. The Chartered Institute of Marketing. We are at the forefront of all that is vital in marketing. From qualifications and consultancy to sustainable working and thought leadership, our impact is felt far and wide.

We welcome applications from people of all backgrounds, experiences and identities. We are committed to creating an inclusive workplace where everyone feels they belong. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

CIM, we stand for better marketing. Values - Confidence, Curiosity, Collaboration and Integrity

35 hours per week (6 months fixed term contract)