Critical Care Ward Administrator for Patient Experience

Dorset County Hospital Nhs Foundation Trust; Dorchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust is seeking a proactive Ward Clerk for our Critical Care Unit in Dorchester. You will provide efficient clerical and administrative support, manage patient records, and act as the first point of contact for patients, relatives, and visitors.

The role requires excellent organisation, attention to detail, and a calm, professional approach in a busy environment. The successful candidate will work closely with nursing and multidisciplinary teams to ensure

Qualifications

• Administrative experience in a healthcare or similar setting.
• Experience handling patient records and sensitive information.
• Strong communication and organisational skills.
• Ability to work with IT systems and ensure data accuracy.

Responsibilities

• Work as an integral member of the ward team, providing an efficient, responsive, and professional clerical and administrative service in line with Trust policies, procedures, and standards.
• Be responsible for the accurate and effective management of patient records, ensuring information is maintained, tracked, and stored in accordance with Trust policies and Information Governance requirements.
• Ensure all data is entered accurately and within required timescales, contributing to the achievement of both local and national performance targets.
• Support the wider multidisciplinary team in delivering a high-quality service using excellent administrative, communication and interpersonal skills.
• Act as a welcoming, courteous, and professional point of contact for patients, relatives, visitors, and members of the public, always delivering exceptional customer service.
• Demonstrate flexibility and adaptability within a dynamic and fast-paced environment, responding effectively to changing priorities, urgent requests, and the timely retrieval of patient records.
• As the first point of contact for many patients, relatives, and visitors, you'll help create a positive experience from the moment they arrive. Working closely with our nursing and multidisciplinary teams, you'll ensure the smooth running of the ward's administrative processes and support the delivery of safe, effective patient care.

Skills

Admin support

Data entry

Patient records

Communication

Info governance

IT literacy

Tools

Microsoft Office

EHR system

Job description

Dorset County Hospital NHS Foundation Trust is seeking a proactive Ward Clerk for our Critical Care Unit in Dorchester. You will provide efficient clerical and administrative support, manage patient records, and act as the first point of contact for patients, relatives, and visitors.

The role requires excellent organisation, attention to detail, and a calm, professional approach in a busy environment. The successful candidate will work closely with nursing and multidisciplinary teams to ensure