Critical 999 Call Handler & Emergency Medical Advisor

NHS Jobs; Crawley; On-site; GBP 24,000 - 30,000; Full time

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking an Emergency Medical Advisor (999 Call Handler) in Crawley. The role involves handling 999 calls, using the NHS Pathways system to provide guidance from routine to life-threatening situations, and directing callers to appropriate services.

It requires resilience, empathy, and strong interpersonal skills, with DBS checks required. The team works in a fast-paced environment where accuracy and calm under pressure are essential.

Qualifications

• Ability to remain calm under pressure and think clearly in emergencies.
• Strong problem-solving and interpersonal skills with empathy.
• Fast and accurate typing and a good standard of education or equivalent experience.

Responsibilities

• Provide life-saving guidance to callers while help is on the way.
• Assess urgency and direct callers to appropriate services.
• Work in a high-pressured, team-based environment and maintain DBS checks.

Education

Good standard of education or equivalent experience

Job description

South East Coast Ambulance Service NHS Foundation Trust is seeking an Emergency Medical Advisor (999 Call Handler) in Crawley. The role involves handling 999 calls, using the NHS Pathways system to provide guidance from routine to life-threatening situations, and directing callers to appropriate services.

It requires resilience, empathy, and strong interpersonal skills, with DBS checks required. The team works in a fast-paced environment where accuracy and calm under pressure are essential.