Emergency Medical Advisor (999 Call Handler) - Crawley

NHS Jobs; Crawley; On-site; GBP 24,000 - 30,000; Full time

Job summary

South East Coast Ambulance Service NHS Foundation Trust is seeking an Emergency Medical Advisor (999 Call Handler) in Crawley. The role involves handling 999 calls, using the NHS Pathways system to provide guidance from routine to life-threatening situations, and directing callers to appropriate services.

It requires resilience, empathy, and strong interpersonal skills, with DBS checks required. The team works in a fast-paced environment where accuracy and calm under pressure are essential.

Qualifications

• Ability to remain calm under pressure and think clearly in emergencies.
• Strong problem-solving and interpersonal skills with empathy.
• Fast and accurate typing and a good standard of education or equivalent experience.

Responsibilities

• Provide life-saving guidance to callers while help is on the way.
• Assess urgency and direct callers to appropriate services.
• Work in a high-pressured, team-based environment and maintain DBS checks.

Education

Good standard of education or equivalent experience

Job description

Emergency Medical Advisor (999 Call Handler) - Crawley

The role of an Emergency 999 Call Handler (Emergency Medical Advisor) When you dial 999, your call goes through to a call handler based in one of our 2 Emergency Operation Call Centres. These staff are trained to use the NHS Pathways system to provide assistance in a variety of situations, from minor illness to life threatening situations. The assistance you will provide will range from offering lifesaving advice whilst an ambulance is on route, to directing callers to other more suitable services. This role can be demanding, challenging, and ultimately very rewarding however, it's not for everyone. Applicants will need to have a range of skills to be able to deal with often stressful and emotional situations, whilst also demonstrating compassion and empathy to all callers, no matter what the situation. Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service We need individuals who have the drive and passion to make a difference to peoples lives, but also the personal resilience to work in a high-pressured environment You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education or equivalent experience This role is suited to people who remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature Further Information The interview process will consist of 6 Multi Mini Interview's (MMI's) and a tour of the Emergency Operations Centre. All successful applicants will be required to undertake an Enhanced DBS check for adults and children.

South East Coast Ambulance Service NHS Foundation Trust

South East Coast Ambulance Service NHS Foundation Trust