Crisis Response Hub Coordinator (Part-Time, Flexible)

British Red Cross; United Kingdom; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Flexible working: Remote and hybrid options

36 days annual leave (including bank holidays)

Pension scheme up to 6%

Learning & Development opportunities

Blue Light Discount Card

Cycle2Work scheme

Job summary

A prominent humanitarian organization in the UK is looking for a part-time Crisis Hub Officer to manage urgent requests and support during emergencies. The ideal candidate will excel in handling crisis situations, conveying empathy on calls, and coordinating response teams. Flexibility in working conditions and a supportive leave structure are offered. Join this vital role in ensuring timely assistance to those in distress while working within a diverse and inclusive environment.

Qualifications

• Experience working in high-pressure environments, ideally in call handling or emergency response.

Responsibilities

• Handle incoming calls from partners and the public, offering practical and emotional support.
• Coordinate the deployment of emergency response teams across the UK.
• Support and manage volunteers responding to crisis situations.
• Ensure safeguarding procedures are followed and teams remain supported.

Skills

Calm, empathetic telephone manner

Strong communication skills

Problem-solving and decision-making under pressure

Confidence using IT systems (Microsoft Office)

Tools

Remote call centre platforms

Job description

A prominent humanitarian organization in the UK is looking for a part-time Crisis Hub Officer to manage urgent requests and support during emergencies. The ideal candidate will excel in handling crisis situations, conveying empathy on calls, and coordinating response teams. Flexibility in working conditions and a supportive leave structure are offered. Join this vital role in ensuring timely assistance to those in distress while working within a diverse and inclusive environment.