Crisis Resilience and Prevention Officer

Wollborg Michelson Personnel Service Inc; Pershore; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous annual leave

Training & development

Onsite nursery

Gym and pool membership

Health & wellbeing support

Cycle to work scheme

Employee discounts

Job summary

Wychavon District Council is recruiting a Crisis Prevention Officer to join the Housing Services team. The role focuses on homeless prevention, working with residents, private landlords and partner agencies to help households stay in their homes through mediation and financial support.

You will provide financial and housing advice, design hardship fund eligibility, deliver money management training, and report outcomes to Senior Managers.

Qualifications

• Experience in delivering financial support.
• Housing or welfare qualification.
• Ability to handle a complex caseload with homelessness/financial crisis focus.
• Ability to maximise household incomes and reduce poverty.
• Knowledge of the welfare benefits system, including Universal Credit.
• Experience helping residents facing financial hardship.
• Design eligibility for hardship funding.
• Deliver financial capability training and money management.
• Report outcomes quarterly and prepare case studies.

Responsibilities

• Provide financial and housing advice to residents and signpost where needed.
• Work with residents, Housing Options and Private Sector Housing teams and partner organisations.
• Deliver training courses and briefing sessions on money management.
• Support residents to prevent homelessness through mediation and advice.
• Prepare quarterly outcome reports and case studies for Senior Managers.

Skills

Problem solving

Persuasion

Negotiation

Written communication

Verbal communication

Education

Housing or welfare qualification

Job description

Malvern Hills and Wychavon District Councils,

Crisis Prevention Officer

37 hours per week, Monday to Friday

Fixed term contract for 24 months

£32,578 - £36,581 per annum

We are recruiting for a new position within the Housing Services team at Wychavon and Malvern Hills District. This is a unique opportunity if you are able to problem solve, work in partnership with different agencies and work together with households to ensure they can overcome financial crisis.

This role will work together receiving referrals from residents engaged with both the Housing Options and Private Sector Housing Teams; focussing on homeless prevention, working with private landlords to ensure tenants can remain in their homes through mediation/support and helping residents facing financial crisis with regard to housing.

You will need to provide financial and housing advice as part of your role, you will be required to have skills in persuasion, negotiation and influencing to support your work with residents along with partner organisations. You will also use your excellent written and verbal communication skills.

This is a great opportunity for an experienced Officer to grow their CV and gain further experience in a supportive and ambitious shared service.

About You

• Have proven experience of working in a similar role delivering financial support.
• Hold a relevant housing or welfare qualification.
• Need to be able to demonstrate the ability to problem solve while working with a complex case load with a focus on households facing homeless or financial crisis.
• Have the skills and ability to maximise household incomes and reduce levels of poverty.
• Have knowledge and experience of the welfare benefits system, including Universal Credit.
• To work with residents facing financial hardship – such as mortgage repossession, eviction due to rent arrears to prevent households becoming homeless.
• Be required to design eligibility for a hardship fund which will be made available via the Crisis and Resilience Funding to help support residents most in need of financial assistance.
• Be able to work with residents to deliver financial capability training and money management through training courses, briefing sessions and one to ones.
• Support the reduction of Sundry Debtors, to ensure debts to the Council are collected.
• Be able to report on outcomes quarterly and produce case studies of success stories to Senior Managers.

What We Can Offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment.

We are always looking to recruit, develop and retain the very best talent we can find.

So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please contact Rachael Tooth (Principal Housing Officer) on [e-mail] or Lisa Williams (Principal Housing Officer) on [e-mail]

Closing date: Sunday 25 October 2026

Interview date: Thursday 5 November 2026 (In person in Pershore)

Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

Employee Benefits

We are Wychavon council plan