Crisis Recovery Worker

Recovery Focus; West Suffolk; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days’ annual leave, rising to 32

Pension scheme with 4.5% employer

Life assurance (3× annual salary)

Birthday leave and extra days

Cycle to Work scheme

Employee Assistance Programme

Job summary

Waythrough is seeking a Crisis Recovery Worker for our Lancashire base, with Willow House in Coppull as a starting point. The role requires working across sites, 37 hours per week in a permanent contract.

You will support individuals in crisis, focusing on mental health and independent living skills while maintaining safe, GDPR-compliant records. The post involves day-to-day client support, risk assessment, and signposting to services, with exposure to a 24/7 shift pattern and on-call duties as

Qualifications

• Ability to communicate effectively at all levels.
• Ability to respond compassionately to sensitive and complex issues.
• Able to motivate, support and advocate for people using services.
• Able to work effectively unsupervised and as part of a team.
• Able to keep good and accurate records.
• Ability to plan and prioritise workload.
• Good interpersonal and listening skills.
• Commitment to self-development and training.
• Personal and professional integrity.
• Ability to work under pressure.
• Flexibility to meet the needs of the Service.

Responsibilities

• Assist people using our services to manage and improve their own physical and mental well-being.
• Support the development of independent living skills, including budgeting and community engagement.
• Encourage choice, control and active participation in decision-making.
• Ensure the safe running of the service and assess wellbeing on an ongoing basis.
• Maintain professional boundaries and act in line with the Code of Conduct.
• Keep our service compliant with legal regulations and GDPR.

Skills

Effective communication

Compassionate approach

Motivation & advocacy

Teamwork

Record-keeping

Time management

IT skills

Tools

Word

Databases

Email

Job description

Crisis Recovery Worker – Lancashire

Location: Base location is Willow House - 120 Chapel Lane, Coppull, PR7 4PN, however you will be expected to travel and work from other sites.

Working Hours: 37 hours

Contract Type: Permanent

Salary: £25,877.80 - £30,868.31 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the service:

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

About the role:

Assist people using our services to:

• Manage and improve their own physical and mental well-being
• Support the development of independent living skills, including budgeting, community engagement and access to services.
• Encourage choice, control and active participation in decision-making.

Ensure the safe running of the service:

• Assess the wellbeing and welfare of people we support on an ongoing basis
• Maintain professional boundaries and act in line with the Code of Conduct
• Keep our service compliant with legal regulations
• Maintain accurate, timely and confidential records in line with GDPR and organisational policies

Keywork:

• Oversee your own caseload of key clients
• Work with individuals to develop agreed, meaningful and achievable person-centered plans with positive outcomes that meet the individual’s aspirations
• Promote physical, mental and emotional wellbeing
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support, to other services for additional support

Manage your own workload:

• Plan and carry out your core areas of responsibility
• Complete accurate and timely computerized records via our database
• Liaise with external agencies - such as community mental health teams, multi- disciplinary teams and carers - building relationships and projecting a positive image of the service
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
• Keep up to date with organisational developments
• Contribute positively to team working, handovers and service delivery

To Succeed in This Role, You’ll Need:

• Abilitytocommunicateeffectivelyatalllevels
• Abilitytorespondcompassionatelytosensitiveandcomplexissues
• Abletomotivate,supportandadvocateforpeopleusingservices
• Ableto work effectively unsupervised andas partofateam
• Abletokeepgoodandaccuraterecords
• Abilitytoplanandprioritiseworkload
• Goodinterpersonalandlisteningskills
• Abletokeepgoodandaccuraterecords
• Abilitytoplanandprioritiseworkload
• Abletodemonstrateacommitmenttoself-development&training
• Abletodemonstratepersonal&professionalintegrity
• Abilitytoworkunderpressure
• GoodITskills,includinginWord,theuseofdatabasesandemail
• AbletoworkflexiblytomeettheneedsoftheServiceandpeopleusingservices
• Abletoparticipateina24hour/7dayweekshiftrota,undertakeoncalldutiesandstayawayfromhomeatnight

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:

2026-10-19