Waking Night Recovery Worker - Willow House

LLOYD'S REGISTER INTERNATIONAL; Coppull; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave 27–32 days

Pension scheme 4.5% employer

Life assurance 3× salary

Enhanced sick pay

Birthday leave

Professional qualification support

24/7 online GP access

Employee assistance programme

Cycle to work

Job summary

Waythrough is seeking a Waking night Recovery worker for Willow House in Coppull. The role covers night-time shifts on a rota basis, providing compassionate, person-centred support to people experiencing mental health crises, while maintaining a safe, supportive environment.

Permanent contract with 37 hours per week and salary between £25,877.80 and £30,868.31 per annum. Benefits include pension, life assurance, and training opportunities.

Qualifications

• Strong communication and listening skills for building positive relationships.
• Compassionate, caring and non-judgemental approach.
• Ability to respond calmly to sensitive situations.
• Confidence to work independently while being part of a team.
• Good organisation and recording of notes and handovers.
• Flexibility and commitment to high-quality, person-centred support.

Responsibilities

• Provide compassionate, person-centred support to people in mental health crisis.
• Support individuals to maintain independence and recovery goals.
• Provide practical and emotional support during night shifts.
• Maintain a safe, calm environment at Sycamore House.
• Monitor wellbeing and respond to changes in risk.
• Maintain confidential case notes and handovers.
• Follow safeguarding and risk management procedures.
• Collaborate with colleagues and professionals for consistent support.

Skills

Communication skills

Compassionate approach

Calm under pressure

Independent withTeamwork

Organisation & record-keeping

Flexibility

Job description

Waking night Recovery worker - Willow House

Location: Willow House - Chapel Lane, Coppull, PR7 4PNWorking Hours: 37 hours per week – shift patterns 8pm-6pm, 10:30pm-8:30am, 9:45pm-8:15am worked on a rota basisContract Type: PermanentSalary: £25,877.80 - £30,868.31 per annum

About Waythrough

Make a real difference in your community.

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing and substance use.

About the Service

Sycamore House is a mental health crisis recovery service in Blackpool, providing a safe, supportive and therapeutic environment for people experiencing a mental health crisis.

The service provides 24-hour support, seven days a week, helping individuals through periods of crisis while supporting their recovery, independence and emotional wellbeing.

As a Waking night crisis recovery worker, you’ll provide support throughout the night, helping to maintain a calm and safe environment while responding compassionately to the individual needs of the people using the service.

What You’ll Do

• Provide compassionate and person-centred support to people experiencing mental health challenges and crisis.

• Support individuals to maintain their independence and work towards their personal recovery goals.

• Provide practical and emotional support throughout the night, responding appropriately when individuals need additional support.

• Help maintain a safe, calm and supportive environment within Sycamore House.

• Monitor wellbeing and respond appropriately to changes in risk or individual needs.

• Maintain accurate and confidential case notes, records and handovers.

• Follow safeguarding, risk management and service procedures.

• Work collaboratively with colleagues and other professionals to

  ensure individuals receive consistent and effective support.

To Succeed in This Role, You’ll Need

• Strong communication and listening skills with the ability to build positive relationships.

• A compassionate, caring and non-judgemental approach.

• The ability to respond calmly and appropriately to sensitive or challenging situations.

• The confidence to work independently while being part of a wider team.

• Good organisation and record-keeping skills.

• Flexibility and a commitment to providing high-quality, person-centred support.

Experience of supporting people with mental health challenges or other complex needs would be beneficial, but previous relevant experience is not essential, as training and support will be provided.

An understanding of mental health, including knowledge gained through lived experience, would also be welcomed.

At Waythrough, we believe in providing comprehensive training to ensure that our team members have the skills and knowledge necessary to fulfil their roles. Therefore, tailored in-house training and development will be provided.

So, if you have a passion for making a positive impact on people's lives but don't have all of the experience or skills listed above, we still encourage you to apply.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-12