Casual Recovery Worker

Recovery Focus

Lane

On-site

GBP 18,000 - 22,000

Part time

5 days ago

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Benefits offered by this job

Pension scheme

Life assurance

Birthday leave

Cycle to Work

Online GP access

Discounts

Job summary

Waythrough is seeking a Casual Recovery Worker to support residents at Willow House in Buntingford. You’ll manage caseloads, assist with daily living and wellbeing, and work within a 24-hour staffing model.

You’ll develop person-centred plans, monitor wellbeing, complete records, and liaise with external agencies. This casual, shift-based role requires compassion, resilience, and teamwork.

Qualifications

Experience in mental health or social support settings is desirable.
Ability to communicate effectively with residents, families and colleagues.
Commitment to safeguarding and person-centred care.

Responsibilities

Oversee a caseload of sessions focused on recovery and wellbeing.
Develop person-centred plans with achievable goals.
Keep accurate records and liaise with external services.
Maintain safety and a supportive environment in Willow House.

Skills

Effective communication

Compassionate approach

Motivate and support people

Teamwork

Record-keeping and admin

Plan and prioritise workload

Interpersonal skills

IT skills (Word, databases, email)

Flexibility to cover shifts

Tools

Word

Databases

Job description

Casual Recovery Worker

Location: Buntingford

Working Hours: Casual

Contract Type: Casual

Salary: £13.65 per hour

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the service:

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

About the role:

Assist people using our services to:

Manage and improve their own physical and mental well-being
Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions.
Live more fulfilling lives and develop new meanings and purposes
Take control over their life, through their own choices and decisions

Ensure the safe running of the service:

Assess resident wellbeing and welfare on an ongoing basis
Keep our service compliant with legal regulations
Provide a safe, respectful environment

Keywork:

Oversee your own caseload of sessions
Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
Complete a range of activities during and around sessions
Ensure positive risk assessments are created and implemented in line with our policies and procedures
Signpost people we support to other services for additional support
Maintain the health and safety of the building
Support the team with daily planning

Manage your own workload:

Plan and carry out your core areas of responsibility
Complete accurate and timely computerised records via our database
Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service
Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
Keep up to date with organisational developments

To Succeed in This Role, You’ll Need:

Abilitytocommunicateeffectivelyatalllevels
Abilitytorespondcompassionatelytosensitiveandcomplexissues
Abletomotivate,supportandadvocateforpeopleusingservices
Able to work effectively unsupervised andas partofateam
Abletokeepgoodandaccuraterecords
Abilitytoplanandprioritiseworkload
Goodinterpersonalandlisteningskills
Abletokeepgoodandaccuraterecords
Abilitytoplanandprioritiseworkload
Abletodemonstrateacommitmenttoself-development&training
Abletodemonstratepersonal&professionalintegrity
Abilitytoworkunderpressure
GoodITskills,includinginWord,theuseofdatabasesandemail
AbletoworkflexiblytomeettheneedsoftheServiceandpeopleusingservices
Abletoparticipateina24hour/7dayweekshiftrota,undertakeoncalldutiesandstayawayfromhomeatnight

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: