Crisis Intelligence Analyst (AI-Enabled)

Expedia; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Expedia Group is seeking a Crisis Operations Analyst to monitor global threat events in real time and translate complex data into actionable insights. You will work with cross-functional teams across Finance, Legal, and Communications, supporting rapid decision-making during disruptions.

The role requires strong data skills and experience with SQL, Excel, and AI-assisted workflows; a 3–5 year track record in crisis operations or security is preferred. London-based, with global coordination.

Qualifications

• Bachelor's degree in a related field is required.
• Strong data skills and ability to translate metrics into decisions.
• Experience with SQL, Excel, and data visualization tools is preferred.

Responsibilities

• Monitor threat intelligence, meteorological data, and risk sources to identify crisis events in real time.
• Assess severity, scope, and traveler impact; elevate when needed with clear impact assessments.
• Coordinate with cross-functional teams to implement crisis response actions and communicate with leadership.
• Produce concise performance reports and post-event reviews for leadership.

Skills

Data analysis

Analytical thinking

Communication

Education

Bachelor's degree in a relevant field

Tools

SQL

Excel

Sheets

AI tools

Microsoft 365

Confluence

Jira

Job description

Expedia Group is seeking a Crisis Operations Analyst to monitor global threat events in real time and translate complex data into actionable insights. You will work with cross-functional teams across Finance, Legal, and Communications, supporting rapid decision-making during disruptions.

The role requires strong data skills and experience with SQL, Excel, and AI-assisted workflows; a 3–5 year track record in crisis operations or security is preferred. London-based, with global coordination.