Global Crisis Operations Analyst

PowerToFly; Greater London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Expedia Group seeks an experienced crisis operations analyst to monitor global threats, assess traveler impact, and drive timely response actions. The role involves cross-functional coordination, data analysis, and proactive communications to protect travelers across a 24/7 operating environment.

The ideal candidate combines meteorology and geopolitical risk expertise with strong data skills, SQL proficiency, and familiarity with ServiceNow, Confluence, and Jira.

Qualifications

• Bachelor's degree in Meteorology, Atmospheric Science, International Relations, Political Science, Security Studies, Geography, Emergency Management, or a closely related field.
• 6+ years of applicable professional experience; substitutions allowed in place of a formal degree.
• Proficiency with Microsoft 365 (Teams, SharePoint, Outlook, Excel), Confluence, and Jira or equivalent ticketing platforms.
• Active use of AI tools in a professional setting, with ability to discuss usage and impact.
• Experience with CRM or case management platforms such as ServiceNow or Salesforce.
• Professional certification in emergency management (CEM, AEM) or related discipline.

Responsibilities

• Monitor global threat intelligence feeds, meteorological data, geopolitical risk sources, and open-source streams to identify emerging crisis events in real time.
• Assess severity, scope, and traveler impact of events including tropical cyclones, earthquakes, wildfires, floods, civil unrest, armed conflict, terrorism, and mass casualty events.
• Apply structured analytical frameworks to distinguish developing situations from noise with clear impact assessments.
• Maintain situational awareness across multiple concurrent events, producing concise internal intelligence summaries for leadership and cross-functional partners.
• Execute crisis response actions within SLAs, including traveler communications workflows and policy updates.
• Coordinate with cross-functional teams to align on response posture and drive timely actions.
• Develop and deploy proactive in-app and email traveler messaging within governance thresholds.
• Maintain crisis logs, trackers, and knowledge bases; produce leadership-ready reports and escalation inputs.

Skills

Operational meteorology

Geopolitical risk analysis

Security operations

Emergency management

Crisis response

SQL

Excel

Microsoft 365

AI tools

Communication

Education

Bachelor's degree in Meteorology, Atmospheric Science, International Relations, Political Science, Security Studies, Geography, Emergency Management

Tools

ServiceNow

Confluence

Jira

Salesforce

Job description

Expedia Group seeks an experienced crisis operations analyst to monitor global threats, assess traveler impact, and drive timely response actions. The role involves cross-functional coordination, data analysis, and proactive communications to protect travelers across a 24/7 operating environment.

The ideal candidate combines meteorology and geopolitical risk expertise with strong data skills, SQL proficiency, and familiarity with ServiceNow, Confluence, and Jira.