Criminal Justice Services Lead – Community Impact

Recovery Focus; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance

Cycle to Work

Employee Assistance Programme

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition awards

£500 Recommend a Friend

Blue Light Card discounts

Job summary

Waythrough is seeking a Criminal Justice Service Manager to provide strategic and operational leadership for our Criminal Justice service in London. You will oversee a multidisciplinary team, drive performance against targets and foster strong partnerships with NHS colleagues and local agencies to deliver integrated recovery services.

The role focuses on improving outcomes for people affected by substance use and involvement with the Criminal Justice System, with a strong emphasis on governance,

Qualifications

• Significant management experience within substance use, health, social care or Criminal Justice services.
• Strong understanding of the Criminal Justice System and pathways into treatment and recovery.
• Proven experience leading multidisciplinary teams and delivering high-quality, person-centred services.
• Experience managing performance against contracts, KPIs, quality standards and regulatory requirements.
• Demonstrable success in developing effective partnerships across statutory and voluntary sector organisations.
• Strong leadership, communication and influencing skills, with the ability to motivate teams through change.
• Experience analysing service performance data and using insights to improve outcomes.
• A sound understanding of safeguarding, governance, risk management and continuous quality improvement.
• A commitment to equality, inclusion and delivering compassionate, recovery-focused services.

Responsibilities

• Provide day-to-day operational leadership and management of the Criminal Justice Team, fostering a positive, high-performing and inclusive culture.
• Lead, motivate and develop Team Leaders and Recovery Coordinators through effective supervision, coaching and performance management.
• Oversee service delivery across Criminal Justice settings, including probation, prisons, police custody, courts and community-based services.
• Build and maintain strong strategic partnerships with Criminal Justice agencies, commissioners, healthcare providers and local stakeholders to strengthen treatment pathways.
• Monitor service performance against contractual targets, KPIs and quality standards, using data to inform decision-making and drive continuous improvement.
• Ensure robust safeguarding, clinical governance, information governance and risk management processes are embedded across the service.
• Manage resources effectively, including staffing, budgets and workforce planning, ensuring services remain responsive to local need.
• Lead on service development initiatives, implementing new ways of working that improve access, engagement and recovery outcomes.
• Promote a whole-person approach to care, ensuring services address substance use alongside housing, mental health, physical health, employment and wider wellbeing needs.
• Represent the service confidently at partnership meetings, strategic forums and multi-agency networks, acting as an ambassador for Waythrough.

Job description

Waythrough is seeking a Criminal Justice Service Manager to provide strategic and operational leadership for our Criminal Justice service in London. You will oversee a multidisciplinary team, drive performance against targets and foster strong partnerships with NHS colleagues and local agencies to deliver integrated recovery services.

The role focuses on improving outcomes for people affected by substance use and involvement with the Criminal Justice System, with a strong emphasis on governance,