Impactful Service Manager – Justice & Health Programs

Nacro; Uttoxeter; On-site; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Enhanced DBS check

Job summary

Nacro is seeking a Service Manager to lead and develop high-quality services within the Justice & Health directorate. You will manage a team delivering outcomes, work with commissioners, and shape service delivery to support individuals with complex needs who have lived experience of the criminal justice system.

You will drive continuous improvement, ensure safeguarding and health & safety compliance, and build partnerships to maximise contract success across the region.

Qualifications

• Experience supervising staff and/or volunteers to deliver high-quality services.
• Strong understanding of the barriers faced by ex-offenders and prison leavers.
• Ability to mobilise and implement services in challenging environments.
• Commitment to service evaluation, learning, and improvement.

Responsibilities

• Recruit, induct, train, and develop staff to ensure a skilled, confident, and motivated workforce
• Provide strong leadership, supervision, and support to promote high performance, wellbeing, and staff retention
• Translate service specifications into effective delivery models that achieve contract outcomes
• Clearly communicate service expectations and objectives to teams
• Work collaboratively with commissioners and stakeholders to ensure contract success and support service development
• Produce performance reports and data demonstrating impact, outcomes, and volumes
• Act as a regional ambassador, promoting the organisation and building new partnerships
• Take a proactive role within the Justice & Health management team, leading on key workstreams such as safeguarding, health & safety, or service user involvement
• Maintain up-to-date knowledge of safeguarding and health & safety, ensuring compliance and best practice
• Drive innovation and continuous improvement through a solution-focused approach
• Set clear direction and priorities for your team aligned with organisational objectives
• Lead by example, embedding organisational values and behaviours
• Manage performance through effective appraisals, one-to-ones, and clear objectives
• Support learning, development, and wellbeing across the team
• Ensure consistent and effective people management, including recruitment, attendance, conduct, and performance
• Recognise and reward positive behaviours and encourage innovation
• Strong understanding of the barriers faced by ex-offenders and prison leavers
• Experience supervising staff and/or volunteers to deliver high-quality services
• Ability to mobilise and implement services in challenging environments
• Commitment to service evaluation, learning, and improvement

Skills

Leadership

Communication

People management

Staff development

Relationship building

Job description

Nacro is seeking a Service Manager to lead and develop high-quality services within the Justice & Health directorate. You will manage a team delivering outcomes, work with commissioners, and shape service delivery to support individuals with complex needs who have lived experience of the criminal justice system.

You will drive continuous improvement, ensure safeguarding and health & safety compliance, and build partnerships to maximise contract success across the region.