Criminal Justice Service Manager

Recovery Focus; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance

Cycle to Work

Employee Assistance Programme

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition awards

£500 Recommend a Friend

Blue Light Card discounts

Job summary

Waythrough is seeking a Criminal Justice Service Manager to provide strategic and operational leadership for our Criminal Justice service in London. You will oversee a multidisciplinary team, drive performance against targets and foster strong partnerships with NHS colleagues and local agencies to deliver integrated recovery services.

The role focuses on improving outcomes for people affected by substance use and involvement with the Criminal Justice System, with a strong emphasis on governance,

Qualifications

• Significant management experience within substance use, health, social care or Criminal Justice services.
• Strong understanding of the Criminal Justice System and pathways into treatment and recovery.
• Proven experience leading multidisciplinary teams and delivering high-quality, person-centred services.
• Experience managing performance against contracts, KPIs, quality standards and regulatory requirements.
• Demonstrable success in developing effective partnerships across statutory and voluntary sector organisations.
• Strong leadership, communication and influencing skills, with the ability to motivate teams through change.
• Experience analysing service performance data and using insights to improve outcomes.
• A sound understanding of safeguarding, governance, risk management and continuous quality improvement.
• A commitment to equality, inclusion and delivering compassionate, recovery-focused services.

Responsibilities

• Provide day-to-day operational leadership and management of the Criminal Justice Team, fostering a positive, high-performing and inclusive culture.
• Lead, motivate and develop Team Leaders and Recovery Coordinators through effective supervision, coaching and performance management.
• Oversee service delivery across Criminal Justice settings, including probation, prisons, police custody, courts and community-based services.
• Build and maintain strong strategic partnerships with Criminal Justice agencies, commissioners, healthcare providers and local stakeholders to strengthen treatment pathways.
• Monitor service performance against contractual targets, KPIs and quality standards, using data to inform decision-making and drive continuous improvement.
• Ensure robust safeguarding, clinical governance, information governance and risk management processes are embedded across the service.
• Manage resources effectively, including staffing, budgets and workforce planning, ensuring services remain responsive to local need.
• Lead on service development initiatives, implementing new ways of working that improve access, engagement and recovery outcomes.
• Promote a whole-person approach to care, ensuring services address substance use alongside housing, mental health, physical health, employment and wider wellbeing needs.
• Represent the service confidently at partnership meetings, strategic forums and multi-agency networks, acting as an ambassador for Waythrough.

Job description

Criminal Justice Service Manager

Location: Enfield and Haringey, London
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £35,920 to £51,640

Make a real difference in your community

Are you an experienced leader with a passion for improving outcomes for people affected by substance use and involvement with the Criminal Justice System?

Join Waythrough and lead our dedicated Criminal Justice Teams in Enfield and Haringey, working alongside NHS colleagues and a wide range of partner agencies to deliver high-quality, integrated recovery services.

This is an exciting opportunity to shape and develop Criminal Justice pathways into drug and alcohol treatment, supporting individuals experiencing complex needs including homelessness, mental ill health, domestic abuse and social exclusion. As we continue to transform and develop our London services, you’ll play a pivotal role in driving innovation, partnership working and excellent service delivery.

About the Role

As Criminal Justice Service Manager, you will provide strategic and operational leadership for our Criminal Justice service, ensuring the delivery of safe, effective and person-centred interventions across multiple Criminal Justice settings.

You will lead a multidisciplinary team, oversee service performance, manage key partnerships and ensure contractual and organisational objectives are achieved. Working closely with senior managers and external stakeholders, you will drive continuous improvement while maintaining a strong focus on quality, governance and positive outcomes for the people we support.

What You’ll Do

• Provide day-to-day operational leadership and management of the Criminal Justice Team, fostering a positive, high-performing and inclusive culture.

• Lead, motivate and develop Team Leaders and Recovery Coordinators through effective supervision, coaching and performance management.

• Oversee service delivery across Criminal Justice settings, including probation, prisons, police custody, courts and community-based services.

• Build and maintain strong strategic partnerships with Criminal Justice agencies, commissioners, healthcare providers and local stakeholders to strengthen treatment pathways.

• Monitor service performance against contractual targets, KPIs and quality standards, using data to inform decision-making and drive continuous improvement.

• Ensure robust safeguarding, clinical governance, information governance and risk management processes are embedded across the service.

• Manage resources effectively, including staffing, budgets and workforce planning, ensuring services remain responsive to local need.

• Lead on service development initiatives, implementing new ways of working that improve access, engagement and recovery outcomes.

• Promote a whole-person approach to care, ensuring services address substance use alongside housing, mental health, physical health, employment and wider wellbeing needs.

• Represent the service confidently at partnership meetings, strategic forums and multi-agency networks, acting as an ambassador for Waythrough.

To Succeed in This Role, You’ll Need

• Significant management experience within substance use, health, social care or Criminal Justice services.

• A strong understanding of the Criminal Justice System and pathways into treatment and recovery.

• Proven experience leading multidisciplinary teams and delivering high-quality, person-centred services.

• Experience managing performance against contracts, KPIs, quality standards and regulatory requirements.

• Demonstrable success in developing effective partnerships across statutory and voluntary sector organisations.

• Strong leadership, communication and influencing skills, with the ability to motivate teams through change.

• Experience analysing service performance data and using insights to improve outcomes.

• A sound understanding of safeguarding, governance, risk management and continuous quality improvement.

• A commitment to equality, inclusion and delivering compassionate, recovery-focused services that empower people to achieve lasting change.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:

2026-09-11