CRF Assessment Officer – Admin & Reception

Adecco; West of England; On-site; GBP 16,000 - 22,000; Full time

Job summary

Adecco are recruiting on behalf of South Gloucestershire Council for a Crisis and Resilience Fund Assessment Officer based in Bristol. The role processes discretionary financial support applications and maintains audit trails, with reception duties when required.

The post requires strong judgement, attention to detail, and the ability to make evidence-based decisions within council policy. 37 hours per week, £13.84/hour, primarily office-based.

Qualifications

• Experience in administrative, assessment, or customer service roles.
• Strong organisational skills and ability to manage priorities.
• Excellent attention to detail and accuracy.
• Ability to analyse information and make evidence-based decisions.
• Experience of maintaining accurate records and case notes.
• Good written and verbal communication skills.
• Ability to work independently and manage workload.
• Proficient in Microsoft Office and case management systems.

Responsibilities

• Process incoming CRF applications and supporting evidence.
• Attach documents to customer records and applications.
• Assess applications against CRF criteria to determine eligibility.
• Identify genuine financial crises and hardship using evidence and judgement.
• Request information where needed to support assessments.
• Make recommendations and decisions per policies and guidance.
• Maintain detailed case notes and robust audit trails.
• Update records and workflow stages throughout the process.
• Ensure applications are processed within service standards and timescales.
• Escalate complex cases when appropriate.
• Support effective use of public funds through accountable decisions.
• Provide reception cover within the One Stop Shop as needed.
• Greet customers, manage arrivals, and signpost to services.

Skills

Administrative experience

Organisational skills

Attention to detail

Analysis and decision making

Microsoft Office

Record keeping

Tools

Case management systems

Job description

Adecco are recruiting on behalf of South Gloucestershire Council for a Crisis and Resilience Fund Assessment Officer based in Bristol. The role processes discretionary financial support applications and maintains audit trails, with reception duties when required.

The post requires strong judgement, attention to detail, and the ability to make evidence-based decisions within council policy. 37 hours per week, £13.84/hour, primarily office-based.