Crisis and Resilience Fund Assessor

Morgan Hunt; England; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Morgan Hunt’s Public Sector and Government client based in Berkshire is seeking a Crisis and Resilience Fund Assessor to support a busy period. The role is inside IR35 and offers full-time remote/homem working, with equipment collection from the office as required.

You will assess Crisis Payments and Housing Payments, apply policy, and provide clear written explanations of decisions, while supporting residents with budgeting and income maximisation advice.

Qualifications

• Experience using the Academy (MRI) Revenues and Benefits processing system.
• Ability to assess Crisis Payments and Housing Payments and apply policy.
• Explain decisions in writing or electronically with clarity.
• Support residents with budgeting and income maximisation.
• Identify debt and provide immediate guidance to reduce harm.

Responsibilities

• Assess Crisis Payment and Housing Payment applications under the Crisis Resilience Fund.
• Decide eligibility and type of support within guidelines.
• Calculate Housing Payment awards and consider housing cost pressures.
• Choose cash or voucher payments appropriate to the applicant’s situation.
• Provide accessible application routes and make reasonable adjustments.
• Offer budgeting support and signpost to debt advice services.

Skills

Crisis payments

Housing payments

Benefit checks

Budgeting advice

Debt advice

Written explanations

Customer support

IR35 understanding

Tools

MRI Academy System

Job description

Are you a Crisis and Resilience Fund Assessor or Benefits Officer looking for work in Berkshire or remotely from home?
Morgan Hunt's Public Sector and Government client based in Berkshire is looking to recruit a a Crisis and Resilience Fund Assessor to provide support throughout a busy period.
This assignment has been deemed inside of IR35 and will offer full time home working. Successful candidates will be require to collect equipment from the office.

Ideally, the successful candidate will have the ability to:

• Proficiently use the Academy (MRI) Revenues and Benefits processing system.
• Assess Crisis Payment and Housing Payment applications from the Crisis Resilience Fund.
• Apply the Crisis Resilience Fund Policy, government guidance, and regulations accurately, considering individual circumstances and wider household needs.
• Decide whether a situation amounts to crisis or risk of crisis and determine the most appropriate type of support (within set guidelines).
• Assess eligibility linked to Housing Benefit or Universal Credit housing costs and calculate Housing Payment awards correctly.
• Consider a wide range of housing cost pressures such as rent shortfalls, rent in advance, deposits and removal costs as permitted by the scheme.
• Apply a cash first approach when issuing Crisis Payments, choosing vouchers or goods in kind only where these better meet the applicants needs or reduce risk. Last Evaluated: Month Year (Evaluation Code) Evaluator Initials -3-
• Select appropriate cash payment methods, for example bank transfer or E-voucher, based on the applicant's situation and internal procedures.
• Identify when Housing Payments do not apply and route applicants correctly to Crisis Payments or other support.
• Provide clear explanations of decisions, including reasons for refusal or partial awards, in writing or electronically.
• Respond promptly to customer enquiries, resolving issues at first contact where possible and gathering further information where required.
• Support accessible application routes, including online and telephone applications, and make reasonable adjustments for residents with additional needs.
• Provide income maximisation support by completing benefit checks and advising applicants on potential entitlement.
• Provide budgeting support and guidance to help applicants reduce outgoings and stabilise their financial position.
• Identify problem debt and provide immediate advice, including urgent actions to reduce harm, and signpost to specialist debt advice services.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.