CRF Assessment Officer — Fair, Evidence‑Based Financial Support

Adecco; Bristol; On-site; GBP 16,000 - 22,000; Full time

Job summary

The Adecco Group UK & Ireland is seeking a focused CRF Assessment Officer in Bristol to process discretionary financial support applications, assess eligibility, and maintain records with a clear audit trail. Also provides reception cover at the One Stop Shop.

Key duties include monitoring inboxes, attaching evidence, applying criteria, requesting information when needed, making recommended decisions, and ensuring timely processing in line with service standards.

Qualifications

• Experience in an administrative, assessment, or customer service environment.
• Excellent organisation and ability to manage competing priorities.
• High attention to detail and accuracy.
• Ability to analyse information and make evidence-based decisions.
• Experience maintaining records and case notes.
• Good written and verbal communication skills.
• Ability to work independently and manage workload.
• Competent in Microsoft Office and case management systems.

Responsibilities

• Monitor the OSS inbox and process incoming applications, correspondence, and supporting evidence.
• Attach emails, documents, and evidence to customer records and applications.
• Assess applications against fund criteria to determine eligibility.
• Identify genuine crises and exceptional hardship with available evidence and judgment.
• Request further information or evidence where necessary.
• Make recommendations and decisions in line with policies and guidance.
• Maintain detailed case notes and ensure decisions are evidenced.
• Update records and workflow stages throughout the assessment process.
• Ensure applications are processed within service standards and timescales.
• Escalate complex or high-risk cases when appropriate.
• Contribute to robust and accountable public fund decisions.

Skills

Administrative experience

Organisational skills

Attention to detail

Analytical decisions

Record keeping

Written and verbal communication

Independent working

Microsoft Office

Tools

Case management systems

Microsoft Office

Job description

The Adecco Group UK & Ireland is seeking a focused CRF Assessment Officer in Bristol to process discretionary financial support applications, assess eligibility, and maintain records with a clear audit trail. Also provides reception cover at the One Stop Shop.

Key duties include monitoring inboxes, attaching evidence, applying criteria, requesting information when needed, making recommended decisions, and ensuring timely processing in line with service standards.