Crisis & Resilience Fund Assessor — Fair, Data‑Driven Decisions

Adecco; Gloucester; Presencial; GBP 16.000 - 22.000; Jornada completa

Descripción de la vacante

Adecco are recruiting for a Crisis and Resilience Fund Assessment Officer working with South Gloucestershire Council. The role is based in Bristol, offering 37 hours per week, Monday to Friday, at an hourly rate of £13.84.

The post-holder will process discretionary financial support applications, ensure fair and policy-aligned assessments, and maintain an accurate audit trail. Reception duties at the One Stop Shop may be required.

Formación

• Experience in administrative, assessment, or customer service environment.
• Strong organisational skills and ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• Ability to analyse information and make evidence-based decisions.
• Experience maintaining accurate records and case notes.
• Good written and verbal communication skills.
• Ability to work independently and manage workload effectively.
• Competent in Microsoft Office and case management systems.
• Handle sensitive and confidential information appropriately.

Responsabilidades

• Process OSS applications and supporting evidence.
• Attach emails and documents to customer records.
• Assess eligibility against CRF criteria.
• Identify genuine crises and exceptional hardship using evidence.
• Request further information where needed.
• Make recommendations in line with policies and guidance.
• Maintain detailed case notes and audit trails.
• Update records and workflow stages.
• Ensure timely processing within service standards.
• Escalate complex or high-risk cases as required.
• Support effective use of public funds through robust decision-making.

Conocimientos

Administrative experience

Assessment skills

Customer service

Attention to detail

Record keeping

Herramientas

Microsoft Office

Case management systems

Descripción del empleo

Adecco are recruiting for a Crisis and Resilience Fund Assessment Officer working with South Gloucestershire Council. The role is based in Bristol, offering 37 hours per week, Monday to Friday, at an hourly rate of £13.84.

The post-holder will process discretionary financial support applications, ensure fair and policy-aligned assessments, and maintain an accurate audit trail. Reception duties at the One Stop Shop may be required.