Crew Experience Manager: Elevate Flight Attendant Experience

Qantas Group; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Discounted air travel

Private medical insurance

Competitive pension

Learning and development from day one

Wellbeing support

Job summary

Qantas UK Cabin Crew is seeking an experienced Crew Experience Manager to lead our UK Flight Attendant teams and manage the end-to-end employee experience. You will foster a positive culture, balance people priorities with operational needs, and partner across HR, IR, safety and customer ops to deliver timely, fair outcomes.

You will influence a dispersed, unionised workforce and lead projects that improve wellbeing, attendance and performance while maintaining safety and customer experience at

Qualifications

• Proven experience leading large operational workforces or dispersed teams.
• Strong experience managing performance, employee relations, attendance, wellbeing, investigations and complex case management.
• Ability to build effective relationships and influence a broad range of stakeholders.
• Experience working in a unionised environment and partnering with employee representatives.
• Proactive mindset with a track record of driving initiatives and continuous improvement.
• Ability to balance operational demands with projects in a fast-paced environment.

Responsibilities

• Lead and develop a team of Flight Attendants and Business & First Flight Attendants, providing visible leadership and direction.
• Manage end-to-end crew experience, covering performance, development, attendance, wellbeing, employee relations and probation.
• Handle complex employee matters with sound judgement to deliver timely, fair outcomes.
• Drive operational performance and continuous improvement using workforce insights.
• Build strong stakeholder relationships across HR, IR, Safety, Customer, Ground Operations and employee groups.
• Lead or contribute to projects and specialist portfolios to support UK operations and Qantas Group priorities.

Skills

Leadership

Stakeholder management

Employee relations

Performance management

Change management

Safety culture

Job description

Qantas UK Cabin Crew is seeking an experienced Crew Experience Manager to lead our UK Flight Attendant teams and manage the end-to-end employee experience. You will foster a positive culture, balance people priorities with operational needs, and partner across HR, IR, safety and customer ops to deliver timely, fair outcomes.

You will influence a dispersed, unionised workforce and lead projects that improve wellbeing, attendance and performance while maintaining safety and customer experience at