Cabin Crew Support Manager - Data-Driven Ops Leader

British Airways plc; England; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted standby tickets

Job summary

British Airways is seeking a Cabin Crew Support Manager to lead a high-performing team delivering operational readiness and workforce insight across Cabin Crew. You will balance people needs with priorities, coaching and developing staff to perform at their best.

You'll turn data from workforce and operations into meaningful insights, driving improvements in processes and systems. Strong communication and stakeholder management are essential in this fast-paced aviation environment.

Qualifications

• Proven experience of leading and developing a team in a complex operational environment.
• Experience managing performance, coaching, recognising strong performance and addressing concerns.
• Strong stakeholder management and influencing skills, with cross-team collaboration experience.
• Ability to interpret workforce, performance or operational data and turn it into clear insights.
• Experience delivering improvements to processes, systems or ways of working.
• Proficiency with Microsoft 365 tools, especially Power BI and Power Automate.

Responsibilities

• Lead and develop a high-performing Cabin Crew Support team.
• Collaborate with stakeholders across the business to ensure operational readiness and workforce insight.
• Turn workforce and operational data into meaningful insights and actionable plans.
• Drive continuous improvement of crew-related systems and processes in a fast-paced environment.

Skills

People leadership

Coaching

Data interpretation

Cross-functional collaboration

Stakeholder management

Decision making

Communication

Tools

Microsoft 365

Power BI

Power Automate

Job description

British Airways is seeking a Cabin Crew Support Manager to lead a high-performing team delivering operational readiness and workforce insight across Cabin Crew. You will balance people needs with priorities, coaching and developing staff to perform at their best.

You'll turn data from workforce and operations into meaningful insights, driving improvements in processes and systems. Strong communication and stakeholder management are essential in this fast-paced aviation environment.