Head of Cabin Crew Support & Operations

British Airways; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted standby tickets

Job summary

British Airways is seeking an experienced Cabin Crew Support Manager based at Heathrow to lead a high-performing team responsible for cabin crew support, operational readiness, and workforce insights. You will balance operational requirements with people care, manage rosters and documentation, and drive continuous improvement using data.

This role offers leadership across a large team and opportunities to shape crew support across the business.

Qualifications

• Proven leadership of a large team.
• Proficient in Power BI and Power Automate.
• Experience with Office 365 applications.

Responsibilities

• Lead cabin crew support operations, rostering, and data reporting at Heathrow.
• Collaborate with stakeholders to understand constraints and resource needs.
• Drive continuous improvement and efficiency across ways of working using data insights.
• Manage access and IT equipment for new entrants and placement
• Communicate development opportunities and coach for excellence.

Skills

Power BI

Power Automate

Leadership

Tools

Office 365

Job description

British Airways is seeking an experienced Cabin Crew Support Manager based at Heathrow to lead a high-performing team responsible for cabin crew support, operational readiness, and workforce insights. You will balance operational requirements with people care, manage rosters and documentation, and drive continuous improvement using data.

This role offers leadership across a large team and opportunities to shape crew support across the business.