Credit Manager

Pratap Partnership Ltd; Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading construction distributor in Sheffield is seeking a Credit Manager to lead their UK Collections team. This role involves managing team performance, ensuring high standards in customer service, and driving continuous improvements. The ideal candidate will have strong credit control experience and excellent communication skills, contributing to the company's vision of becoming the best provider of specialist products in Europe.

Benefits

Competitive salary + bonus

Hybrid working (2 days WFH)

Additional employee benefits

Qualifications

• Previous Credit Control experience at Team Leader or Supervisory level is essential.
• Excellent written and verbal communication skills are required.
• Customer and commercial focus with a strong commitment to delivery and continuous improvement.

Responsibilities

• Take responsibility for the UK Collections team and monitor business targets.
• Manage a team of 3 direct reports and oversee an offshore-based team.
• Ensure adherence to SLA's and focus on customer service.

Skills

Data analytics

Customer service

Communication

Job description

We are recruiting a Credit Manager for a multi-billion pound turnover construction distributor based in Sheffield.

This is a unique opportunity and would suit someone looking for the next step in their career:

• Competitive salary + bonus + hybrid working (2 days WFH) + additional employee benefits.
• Their vision is to be the best provider of specialist construction and insulation products in Europe.
• Growing sustainably as a responsible business through ESG commitments, achieving net zero carbon, zero waste to landfill, reducing carbon and waste, etc.
• Strong SLT offering committed to supporting all employees and promoting a good working environment/culture.
• Modern, purpose-built offices.

The purpose of the role is to take responsibility for the UK Collections team, monitoring and supporting business targets and the offshore team to achieve desired quality/required standards and ensuring strong stakeholder engagement to manage customer expectation levels for debt management.

• Managing a team of 3 direct reports and overseeing an offshore-based team, your skillset will centre around the delivery of business targets, data analytics and reporting, ledger management, with strong customer service ethics and communication skills.
• Key focus on customer service, ensuring SLA's are adhered to.
• Continuous process improvements, identifying weaknesses and gaps.
• Other ad hoc duties as required.

The person:

• Previous Credit Control experience at Team Leader, Supervisory level is essential.
• Excellent written and verbal communication skills are required.
• Customer and commercial focus with a strong commitment to delivery, quality, excellence, and continuous improvement is essential.