Credit Management Assistant

Lithia UK; Nottingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Birthday day off

Salary Sacrifice car scheme

Volunteer day

Long service milestone anniversaries

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral rewards

Job summary

Lithia UK Head Office in Nottingham seeks a Credit Management Assistant to join our Finance Shared Service Centre. Hybrid role with three days in Head Office and two days remote; salary £26,436.80 plus pension, life assurance, 33 days holiday and exclusive employee discounts.

You will perform credit checks, chase overdue balances, handle queries via phone, email and Zendesk, and support month-end processes while promoting data accuracy and compliance.

Qualifications

• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Excel.
• Excellent attention to detail with strong organisational skills.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with ERP systems and reporting tools like Power BI, Zendesk or Credit Assist is desirable.

Responsibilities

• Prioritising and proactively chasing overdue debt in line with group policy and compliance frameworks
• Managing inbound and outbound communications (phone, email and Zendesk) to resolve credit-related queries
• Investigating and resolving discrepancies with dealership teams and customers to identify root causes and drive resolution
• Processing remittances, copy invoices and statements to support reconciliations and accurate postings
• Performing credit checks for new and existing customers to mitigate financial risk
• Contributing to month-end close processes to ensure accurate reporting and data integrity
• Using third-party portals and internal systems to retrieve documentation and ensure SOX and audit compliance
• Identifying opportunities for continuous improvement and projects to enhance team efficiency and service levels

Skills

Communication skills

Excel

Attention to detail

Time management

ERP systems

Power BI

Zendesk

Tools

Power BI

Zendesk

Credit Assist

Job description

Credit Management Assistant

Lithia UK Head Office - Hybrid working with flexibility to work from home 2 days per week

Salary of £26,436.80 with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you confident with numbers, comfortable handling complex queries, and looking to take the next step in your finance career?

Based in our Finance Shared Service Centre, you’ll be part of a dynamic team that supports our nationwide network of retailers. With over 140 team members and a focus on continual growth and development, we’re dedicated to offering limitless opportunities for career development.

You’ll be a natural problem-solver, confident in communicating with internal teams and external customers to ensure queries are resolved quickly and accurately. From performing credit checks and handling overdue accounts, to tracking queries and reviewing aged debt reports, your attention to detail and customer service mindset will be key to success in this fast-paced, hybrid role. You’ll be working physically from Head Office for three days per week, with the flexibility to work from home for two days per week.

As a leading name in automotive retail, we’re dedicated to providing an incredible experience for our customers, both online and across our dealerships. We’re looking for someone to truly make an impact whilst fuelling our growth and driving our vision forward.

You could have the opportunity to be involved with:

• Prioritising and proactively chasing overdue debt in line with group policy and compliance frameworks
• Managing inbound and outbound communications (via phone, email and Zendesk) to ensure timely resolution of credit-related queries
• Investigating and resolving discrepancies or disputes, collaborating with dealership teams and external customers to identify root causes and drive resolution
• Processing key documentation such as remittances, copy invoices and statements to support reconciliations and ensure accurate postings
• Performing credit checks for new and existing customers, helping mitigate financial risk across the business
• Completing tasks that support the month-end close process to ensure accurate reporting and data integrity
• Using third-party portals and internal systems to retrieve documentation and ensure compliance with SOX and audit requirements
• Identifying opportunities for continuous improvement and contributing to projects that enhance team efficiency and service levels

Do you have what it takes to be a Lithia UK Associate? We’re looking for someone who has:

• Strong written and verbal communication skills, with the confidence to liaise with stakeholders at all levels
• A good working knowledge of Microsoft Office applications, especially Excel
• Excellent attention to detail, with strong organisational skills and the ability to manage multiple priorities
• A proactive and self-motivated approach, with the ability to work independently and meet deadlines
• Familiarity with ERP systems and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values— Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.