Credit Control Officer

Grafters Recruitment Consultants Ltd; Eastbourne; On-site; GBP 24,000 - 30,000; Full time

Job summary

Grafters Recruitment Consultants Ltd is seeking a Credit Control Officer in Eastbourne to improve cashflow, reduce bad debt and maintain financial stability while delivering best-in-class customer service. You will own the residential credit control process for credit-billed and prepayment customers, and assist with processing and reconciliation of incoming payments.

With daily customer contact, you will handle difficult conversations with empathy and understanding.

Qualifications

• Strong customer service skills with empathy over the phone.
• Excellent numeracy and analytical abilities.
• Experience in credit control or debt collection is desirable.
• Proficient in Excel and data reconciliation.

Responsibilities

• Lead the residential credit control process to collect debts on time.
• Negotiate repayment plans with customers in difficulty.
• Carry out weekly account balance reviews and monitor compliance.
• Produce monthly aged debt reports and support debt-reduction targets.
• Assist with processing and reconciliation of incoming payments.
• Support the wider billing and finance team as required.

Skills

Customer service

Communication

Numeracy

Attention to detail

Organisational skills

Time management

Empathy

Debt collection experience

Tools

Microsoft Excel

Payment processing systems

Job description

The Credit Control Officer plays a vital role in improving cashflow, reducing bad debt and maintaining financial stability — while continuing to deliver best-in-class customer service. Working closely with the Customer Care Team, you will take ownership of the residential credit control process across both credit-billed and prepayment customers, and assist with the processing and reconciliation of incoming payments.

With customer contact at the heart of the role, you will speak to customers on the phone daily, so you must be confident handling difficult conversations with empathy and understanding.

Reporting to the Senior Credit Control Officer, this is a great opportunity for a committed, passionate and motivated team player keen to progress their career in a friendly and supportive environment.

KEY RESPONSIBILITIES

• Lead the residential customer credit control process, making sure it is followed and that proactive steps are taken to collect customer monies accurately and on time
• Negotiate manageable repayment plans with customers who are struggling to pay, and monitor them regularly to make sure they are adhered to
• Carry out weekly account balance reviews for customers and oversee our credit control process
• Produce monthly aged debt reports and meet debt-reduction targets to minimise overdue debt
• Assist with the processing and reconciliation of incoming payments
• Support the wider billing and finance team with other tasks as required

PERSON SPECIFICATION

• Exceptional customer service skills, with the empathy and diplomacy to handle difficult conversations confidently over the phone
• Strong communication and interpersonal skills, and a willingness to get stuck in as part of an enthusiastic team
• Excellent numeracy and analytical skills, handling financial data with precision
• Organised and methodical, with outstanding attention to detail and the ability to prioritise and maintain an orderly workflow
• A confident, persistent self-starter who takes ownership, uses initiative and works well under pressure
• Able to work collaboratively and independently, and happy to cover colleagues’ work where needed
• Able to take direction well and consistently meet deadlines
• Excellent IT skills, including at least intermediate Microsoft Excel
• Experience in a customer-facing credit control or debt collection environment