Credit Hire Recoveries Handler

MPJ Recruitment Ltd; Lancashire; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Monday-Friday

Salary up to £30k

Bonus structure

Flexible working

31 days holiday

Free parking

3x Life Assurance

6% Pension

Fully paid training

Excellent progression opportunities

Job summary

MPJ Recruitment Ltd is hiring a Credit Hire Recoveries Handler to manage a caseload of motor claims and negotiate settlements. The role is Monday to Friday, 9am-5pm (35 hours per week) with a salary up to £30,000 and a bonus up to £300 per month.

You will communicate with clients, insurers and solicitors, gather evidence, record documentation, and work to GDPR and Consumer Duty requirements while hitting performance targets.

Responsibilities

• Handle and process credit hire claims from billed to settlement per policy and legal requirements.
• Maintain communication with clients, insurers, solicitors and stakeholders, providing regular updates throughout the claims process.
• Record and maintain all documentation and correspondence for credit hire claims, ensuring up-to-date files and GDPR compliance.
• Investigate and resolve disputes, negotiating settlements to achieve favourable outcomes.
• Gather evidence such as witness statements, photographs, and documents to support the claim.
• Ensure claims comply with GDPR, Consumer Duty and policy standards.
• Monitor and achieve individual and team performance targets.
• Investigate claim circumstances, including liability and quantum evaluation.

Job description

Credit Hire Recoveries Handler

Monday - Friday 9am - 5pm (35 hours p/w)

Salary - up to £30k DOE plus bonus up to £300 p/m

MPJ Recruitment are currently working with a rapidly growing business who are currently growing their Credit Hire Recoveries team. This is a very exciting time to join the business as they have recently opened a second office in the North West with continued plans for growth in 2026.

As a Recoveries Handler, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.

Recoveries Handler Duties:

• Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
• Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
• Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
• Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
• Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
• Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
• Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
• Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

Recoveries Handler Benefits:

• Monday-Friday
• Salary up to £30k
• Bonus structure
• Flexible working
• 31 days holiday
• Free parking
• 3x Life Assurance
• 6% Pension
• Fully paid training
• Excellent progression opportunities