Credit Hire Recoveries Handler

MPJ Recruitment Ltd; Chorley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Bonus structure

Flexible working

31 days holiday

Free parking

3x Life Assurance

6% Pension

Fully paid training

Excellent progression opportunities

Job summary

MPJ Recruitment Ltd is seeking a Credit Hire Recoveries Handler to join a growing team in the North West. The role covers managing motor claim recoveries, negotiating settlements, and maintaining comprehensive records.

You will liaise with clients, insurers and solicitors, ensuring GDPR and Consumer Duty compliance while meeting performance targets. The position offers Monday-Friday 9am-5pm (35 hours weekly), a salary up to £30k DOE with a monthly bonus up to £300, and a range of benefits

Qualifications

• Experience handling credit hire claims from billed to settlement.
• Proven ability to communicate with clients, insurers and solicitors.
• Familiarity with GDPR and data protection requirements.
• Ability to meet performance targets.

Responsibilities

• Handle and process credit hire claims from billed to settlement.
• Maintain updates with clients, insurers, solicitors, and other stakeholders.
• Record and maintain all documentation and correspondence related to claims.
• Investigate disputes and negotiate settlements to achieve favourable outcomes.
• Gather evidence including witness statements and photographs.
• Ensure compliance with GDPR and Consumer Duty and company policies.
• Monitor team and individual performance against targets.
• Conduct liability assessment and quantum evaluation.

Skills

Negotiation settlements

Client communication

Claims processing

Regulatory compliance

Job description

Credit Hire Recoveries Handler

Monday - Friday 9am - 5pm (35 hours p/w)

Salary - up to £30k DOE plus bonus up to £300 p/m

MPJ Recruitment are currently working with a rapidly growing business who are currently growing their Credit Hire Recoveries team. This is a very exciting time to join the business as they have recently opened a second office in the North West with continued plans for growth in 2026.

As a Recoveries Handler, you will be responsible for managing a caseload of Motor Claims. Your primary objective will be to negotiate settlements and make informed decisions to achieve favourable outcomes for clients.

Recoveries Handler Duties:

• Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently and in accordance with company policies and legal requirements.
• Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular updates and ensuring all parties are informed throughout the claims process.
• Accurately record and maintain all relevant documentation and correspondence related to credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
• Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to achieve favourable outcomes for clients.
• Gather all evidence, including witness statements, photographs, and relevant documentation, to support the claim.
• Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies, including the General Data Protection Regulation (GDPR) and Consumer Duty.
• Monitor and achieve individual and team performance targets, contributing to the overall success of the department.
• Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment and quantum evaluation.

Recoveries Handler Benefits:

• Monday-Friday
• Salary up to £30k
• Bonus structure
• Flexible working
• 31 days holiday
• Free parking
• 3x Life Assurance
• 6% Pension
• Fully paid training
• Excellent progression opportunities